Customer Experience Associate - Contractor

TrueCar, Inc.; Austin (TX); Presencial; USD 21.000 - 28.000; A tiempo parcial

Descripción de la vacante

TrueCar, Inc. is seeking a Consumer Experience Associate in Austin, TX for a temporary contract role within the Consumer Experience team.

You will handle inquiries across phone, email, text, and chat with empathy and resolve issues to ensure a top-notch customer experience. This role requires at least 6 months of customer service experience, proficiency with Salesforce, and the ability to work 11:00 am to 8:00 pm CST.

Formación

• Minimum of 6 months of Customer Service experience.
• Experience with CRM platforms such as Salesforce.
• Experience in fast-paced, highly accountable organization.
• Exemplary written and verbal communication skills.
• Ability to multitask and meet scheduling requirements (11:00 am to 8:00 pm CST).
• Office presence required Tuesdays and Thursdays in SW Austin.

Responsabilidades

• Provide support across channels (phone, email, text, chat) with empathy and resolution-focused approach.
• Maintain data integrity in customer records to support personalized experiences, reporting, and overall service quality.
• Deliver high-quality individual customer interactions and resolve cases efficiently.
• Provide real-time feedback on front-line communications to identify trends and patterns.

Conocimientos

Customer empathy

Written communication

Verbal communication

Multitasking

Scheduling flexibility

Herramientas

Salesforce CRM

Descripción del empleo

The Opportunity:

The Consumer Experience team is responsible for assisting with Dealer and Customer issue resolution. This investigative-based position requires unbiased decision-making and a strong desire to assist a consumer one-on-one. Consumer Experience Associates report to the Manager, Consumer Experience, and are a key part of our Operations department to ensure our dealers and customers are getting the best experience possible when interacting with TrueCar. This is a temporary/contract position.

How you’ll drive TrueCar’s success:

• Consumer support and triage – manage inbound requests across multiple channels (phone, email, text, chat) with efficiency, empathy, and resolution-focused strategies.
• Consumer data integrity management – ensure accurate, complete, and up-to-date customer records to support personalized experiences, reporting, and overall service quality.
• Deliver high-quality individual customer interactions and resolve cases efficiently.
• Provide feedback in real-time on front-line communications to identify any changes in trends and patterns.

Your Expertise:

• Minimum of 6 months of Customer Service experience
• Experience with Customer Relationship Management (CRM) platforms, such as Salesforce
• Experience working in a fast-paced, highly accountable organization
• Exemplary written and verbal communication skills
• Ability to multitask efficiently and work within assigned scheduling requirements (11:00 am to 8:00 pm CST shift initially), which may include extended hours and/or weekend availability
• Ability to work in the office on Tuesdays and Thursdays. Office located in SW Austin.