Customer Experience Associate - Contractor

Rippling; Austin (TX); Híbrido; USD 25.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health, Vision, and Dental premiums (0

401(k) with company contributions

Wellness reimbursement account

Learning & development reimbursement

Flexible PTO

14 company-paid holidays and 2Floating

Descripción de la vacante

TRUECar is seeking a Customer Experience Associate - Contractor to support dealers and customers across phone, email, text and chat. The role emphasizes investigative, unbiased decision-making and delivering high-quality resolutions.

The position is temporary/contract, with a 11:00 am–8:00 pm CST shift, in-office on Tuesdays and Thursdays at the SW Austin location, and opportunities for hybrid work as described.

Formación

• Minimum of 6 months' customer service experience.
• Experience with CRM platforms such as Salesforce.
• Fast-paced, highly accountable work environment.
• Excellent written and verbal communication skills.
• Able to multitask and adhere to 11:00–20:00 CST shift.
• In-office on Tuesdays and Thursdays; SW Austin location.

Responsabilidades

• Manage inbound requests via phone, email, text, and chat.
• Ensure data integrity of customer records for personalization.
• Deliver high-quality customer interactions and resolve cases.
• Provide real-time feedback on frontline communications to identify trends.

Conocimientos

Customer Service

Communication

Multitasking

Time management

Office presence

Herramientas

Salesforce

Descripción del empleo

Customer Experience Associate - Contractor

The Opportunity:

The Consumer Experience team is responsible for assisting with Dealer and Customer issue resolution. This investigative-based position requires unbiased decision-making and a strong desire to assist a consumer one-on‑one. Consumer Experience Associates report to the Manager, Consumer Experience, and are a key part of our Operations department to ensure our dealers and customers are getting the best experience possible when interacting with TrueCar.

This is a temporary/contract position.

How you’ll drive TrueCar’s success:

• Consumer support and triage – manage inbound requests across multiple channels (phone, email, text, chat) with efficiency, empathy, and resolution-focused strategies.
• Consumer data integrity management – ensure accurate, complete, and up-to-date customer records to support personalized experiences, reporting, and overall service quality.
• Deliver high-quality individual customer interactions and resolve cases efficiently.
• Provide feedback in real-time on front‑line communications to identify any changes in trends and patterns.

Your Expertise:

• Minimum of 6 months of Customer Service experience
• Experience with Customer Relationship Management (CRM) platforms, such as Salesforce
• Experience working in a fast‑paced, highly accountable organization
• Exemplary written and verbal communication skills
• Ability to multitask efficiently and work within assigned scheduling requirements (11:00 am to 8:00 pm CST shift initially) , which may include extended hours and/or weekend availability
• Ability to work in the office on Tuesdays and Thursdays. Office located in SW Austin.

Who We Are

TRUECar is a leading digital automotive platform that uses technology to help car buyers save time and money through a nationwide network of Certified Dealers. Founded in 2005 by Scott Painter, TRUECar was built on the belief that serving membership and affinity organizations central to the car‑buying process, including lenders, insurers, and dealers, enables a more valuable auto‑buying experience for new and used vehicles. As part of its platform, TRUECar powers auto‑buying programs for over 250 leading brands, including Sam's Club, AAA, and more than 100 credit unions.

We are seeking talented individuals who are energized by our commitment to save consumers time and money. We’ve stripped away typical corporate "bloat" to build a culture rooted in high performance and accountability for results. As a member of the TRUECar Crew, you can have a real & direct impact on our success as we continue to evolve the car buying experience.

Your TRUECar Experience

At TRUECar, we offer our Crew members the flexibility to split their work time between home and the office. While many days are remote, we expect our Crew to show up for the moments that matter—gathering in person when a project needs that extra collaborative spark because nothing replaces the energy of solving big problems in the same room. We provide you with comfortable shared workspaces in our Santa Monica headquarters office and other regional locations and equip you with a professional home office setup along with monthly reimbursements for your essentials, like phone and internet.

As a TRUECar Crew member, you will receive excellent benefits and perks that include, but are not limited to, 100% employer‑paid health, vision, and dental premiums; a 401(k) plan with company contributions; a wellness reimbursement account; and learning & development reimbursement opportunities. We also understand the importance of recharging, so we offer flexible PTO for exempt TRUECar Crew Members and a generous PTO accrual policy for non‑exempt TRUECar Crew Members, in addition to 14 company‑paid holidays and 2 floating holidays. In short, we care deeply about our Crew Members and have designed employee‑centric programs that reflect this.

At TRUECar, we believe in the power of diversity to create a deeper understanding of our consumers and partners, driving innovation in our products. We welcome a workforce that reflects the diversity of car‑buying consumers and encourage everyone interested in our mission to apply. We do not discriminate on the basis of race, gender, religion, sexual orientation, age, or any other characteristic protected by applicable law. We will consider qualified applicants with arrest and conviction records in accordance with applicable law. Additionally, TRUECar will provide reasonable accommodations for qualified individuals with disabilities.

TRUECar does not accept unsolicited agency submissions.

If you are based in California, we encourage you to read this important information for California residents, linked here.

The pay range for this role is:

18 - 19 USD per hour (Hybrid (Austin, TX))