Customer Experience Associate & Checkout Specialist

Sysco; Houston (TX); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Sysco Northeast Rdc in Houston is seeking a Customer Experience Colleague to welcome shoppers, assist with memberships, and support smooth checkout operations. You will engage customers, promote promotions, and help maintain store security.

Join a team focused on friendly service, accurate cash handling, and collaboration across departments to ensure a positive shopping experience for every guest. This role involves everyday problem solving, loss prevention awareness, and assisting with opening

Responsibilities

• Greeting and Entrance/Exit Functions: Welcome each customer with a warm smile and friendly greeting.
• Offer assistance and guide customers to specific departments or products.
• Provide customers with promotional information or store flyers as needed.
• Assist with u-boat distribution.
• Ensure security by monitoring entry and exit points to deter potential theft.
• Check receipts at exits to verify purchases.
• Thank customers as they leave and invite them to return.
• Membership Services: Explain the membership sign‑up process and benefits accurately.
• Process new memberships and handle card replacements.
• Assist with membership‑related inquiries, cancellations, and reinstatements.
• Conduct membership drives and promotions as directed.
• Checkout Procedures: Accurately scan and process customer items.
• Handle fragile items with care.
• Process various payment methods including cash, cards, and mobile payments.
• Apply discounts and promotions correctly.
• Thank customers for their business and encourage them to return.
• Customer Service: Maintain a positive and helpful attitude throughout the shift.
• Address customers by name when possible to personalize interactions.
• Assist with price checks and handle returns and exchanges according to store policy.
• Escalate complex issues to supervisors when necessary.
• Cash Handling: Perform cash counts at the beginning and end of each shift.
• Maintain an organized and secure cash drawer.
• Conduct regular cash drops to secure large amounts of cash.
• Report any discrepancies to management immediately.
• Store Maintenance: Ensure entrance, exit, and checkout areas are clean and organized.
• Perform regular u-boat retrieval and assist with store zoning during slower periods.
• Report maintenance issues promptly to management.
• Additional Responsibilities: Support loss prevention efforts by staying alert and reporting suspicious activity.
• Assist with store opening and closing procedures.
• Help with seasonal display setups and cross‑train in other departments during peak times or staff shortages.
• Communication and Teamwork: Attend daily pre‑shift meetings for updates and announcements.
• Relay relevant information during shift changes.
• Communicate effectively with team members across all departments.
• Participate in team meetings and training sessions.
• Safety and Security: Maintain knowledge of emergency procedures and store exits.
• Report all accidents or injuries immediately.
• Follow proper lifting techniques when handling heavy items.
• Adhere to all cash‑handling security protocols.
• Continuous Improvement: Stay updated on product knowledge, store promotions, and membership benefits.
• Seek feedback on performance and actively work on areas of improvement.
• Participate in additional training opportunities as offered.

Job description

Sysco Northeast Rdc in Houston is seeking a Customer Experience Colleague to welcome shoppers, assist with memberships, and support smooth checkout operations. You will engage customers, promote promotions, and help maintain store security.

Join a team focused on friendly service, accurate cash handling, and collaboration across departments to ensure a positive shopping experience for every guest. This role involves everyday problem solving, loss prevention awareness, and assisting with opening