Customer Experience Associate – Auto Rentals

Enterprise; Brattleboro (VT); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Employee discount

Retirement savings plan

Training and development

Paid time off

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Job summary

Enterprise Mobility in Brattleboro, VT seeks an on-site Customer Service Representative to greet customers, process rentals, and review charges. The role includes verifying vehicle condition, guiding customers through damage reports, and completing the rental process with accuracy.

The position offers full-time or part-time schedules, competitive hourly pay, and benefits such as health insurance, retirement savings, and paid time off. Must be able to work several shifts including Saturdays.

Qualifications

• Must be at least 18 years old.
• Must be authorized to work in the United States and not require sponsorship.
• Must have a valid, unrestricted U.S. driver’s license.
• Must live within a 1-hour commute of the location within 30 days of start date.
• Must be able to read, write, and understand English.
• Must have two years of college experience and/or customer service experience.

Responsibilities

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
• Remind customer to check for personal belongings and document items found.
• Advise and review rental charges; provide an accurate receipt.
• Inquire about service, satisfaction and document dissatisfaction.
• Discreetly check vehicle for damage and direct customer to damage/loss report.
• Ensure fuel services and rental documents are understood (CDW/Emerald Aisle/Choice).
• Understand and communicate damage loss report procedures.

Skills

Customer service

English proficiency

Driver's license

Education

High school diploma or GED

Two years of college experience

Job description

Enterprise Mobility in Brattleboro, VT seeks an on-site Customer Service Representative to greet customers, process rentals, and review charges. The role includes verifying vehicle condition, guiding customers through damage reports, and completing the rental process with accuracy.

The position offers full-time or part-time schedules, competitive hourly pay, and benefits such as health insurance, retirement savings, and paid time off. Must be able to work several shifts including Saturdays.