Car Rental Customer Service Associate

Enterprise; Hartford (VT); Vor Ort; USD 33.000 - 44.000; Vollzeit

Benefits dieser Stelle

Paid time off

Employee discount

Retirement savings plan

Extended Health Benefits (Medical, Rx,

Dental and Vision

Life Insurance

Training and development

Zusammenfassung

Enterprise Mobility is hiring for a full-time Customer Service Representative at our White River Junction, VT location. You will greet customers on the lot, review rental charges, provide receipts and assist with service questions while maintaining lot organization.

Qualifications include 18+, US work authorization, high school diploma or GED, and a valid US driver’s license. Benefit programs include PTO, employee discounts, retirement savings, and health coverage.

Qualifikationen

• Must be at least 18 years old.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Must have a high school diploma or GED
• Must have two years of college experience and/or customer service experience combined
• The ability to operate a motor vehicle is an essential function of this position. Applicants must have a valid, unrestricted U.S. driver's license.
• Must be living within a reasonable commute of no more than 1 hour to the location you are applying to within 30 days of anticipated start date.
• Must be able to read, write, and understand English

Aufgaben

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
• Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
• Advise and review rental charges; and provide an accurate receipt to the customer.
• Inquire about service, satisfaction and document dissatisfaction.
• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
• Use of proper statement to determine if vehicle is being returned with full tank of gas.
• Complete a service alert for any mechanical and or body damage communicated by the customers.
• Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
• Keep lot organized for ease of access and traffic flow.
• Understand the CDW/Emerald Aisle/Choice process; knowledge of the rental/return documents, fuel services, days/extra hours/surcharges and optional coverages.
• Understand the damage loss report reporting procedure.

Kenntnisse

Customer service

English communication

Teamwork

Ausbildung

High school diploma or GED

Two years of college experience

Jobbeschreibung

Enterprise Mobility is hiring for a full-time Customer Service Representative at our White River Junction, VT location. You will greet customers on the lot, review rental charges, provide receipts and assist with service questions while maintaining lot organization.

Qualifications include 18+, US work authorization, high school diploma or GED, and a valid US driver’s license. Benefit programs include PTO, employee discounts, retirement savings, and health coverage.