Customer Experience Associate - 5-Star Service & Tourism

citadeloutlets; Commerce (CA); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Wellness program

Positive work environment

Job summary

Citadel Outlets is hiring qualified Customer Service Representatives to provide exceptional 5 Star Customer Service to ensure customers enjoy a great shopping experience. You will assist customers and tenants with information, store locations, directions, hours, transportation, and special events.

Represent the California Welcome Center, support Marketing/PR with events, promotions, and stock materials. Entry-level MS Office use and research skills are helpful for data entry and reports.

Qualifications

• High school diploma or GED required.
• 0–2 years of experience in the field or related area preferred.
• Entry-level experience using MS Office applications.

Responsibilities

• Greet customers and tenants; provide information on store locations, hours, transportation, and events.
• Assist visitors as a representative of the California Welcome Center with travel and tourism information.
• Support Marketing/PR with traffic reports, events, promotions, and collateral stocking.
• Manage stroller/wheelchair rentals and ensure returns in good condition.
• Process gift cards and collect feedback forms for the Customer Service Manager.
• Conduct property walkthroughs and report maintenance issues promptly.
• Monitor vending machine operations and report malfunctions or low stock.

Skills

Customer service

Communication

Research

Social media networking

Education

High school diploma or GED

Tools

MS Office

Job description

Citadel Outlets is hiring qualified Customer Service Representatives to provide exceptional 5 Star Customer Service to ensure customers enjoy a great shopping experience. You will assist customers and tenants with information, store locations, directions, hours, transportation, and special events.

Represent the California Welcome Center, support Marketing/PR with events, promotions, and stock materials. Entry-level MS Office use and research skills are helpful for data entry and reports.