Guest Experience Specialist – Center & Tourism

EmergencyMD; Commerce (CA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Vacation and Personal paid-time-off

Employee wellness incentive program

Positive and productive work environm

Job summary

Citadel Outlets is seeking qualified Customer Service Representatives to provide 5 Star service and assist customers and tenants with information, directions, and event details in a busy outlet center in the LA area.

You will handle gift cards, assist with tours and VIP lounge coverage, and conduct regular area inspections while maintaining clean, well-stocked spaces and reporting any issues promptly.

Qualifications

• High school diploma or GED required or equivalent.
• 0–2 years of experience in the field or related area preferred.
• Entry-level experience using MS Office applications (data entry, reports).
• Ability to conduct online research using search engines.
• Entry-level experience with Social Media Networking applications.

Responsibilities

• Open/close Customer Service area on time; hours may vary.
• Keep the Customer Service area clean and track inventory.
• Assist customers and tenants in person or by phone with information and directions.
• Represent Citadel Outlets by providing travel and tourism information.
• Support Marketing/PR with traffic reports, events, and promotions; restock brochures and promotional material.

Skills

Customer service

Communication

Multitasking

Data entry

Education

High school diploma or GED

Tools

MS Office

Job description

Citadel Outlets is seeking qualified Customer Service Representatives to provide 5 Star service and assist customers and tenants with information, directions, and event details in a busy outlet center in the LA area.

You will handle gift cards, assist with tours and VIP lounge coverage, and conduct regular area inspections while maintaining clean, well-stocked spaces and reporting any issues promptly.