Destination Services Representative

AEG Presents; Conshohocken (Montgomery County); On-site; USD 20,000 - 29,000; Part time

Job summary

Legends Global is seeking a Destination Services Representative for the California Welcome Center at Ontario Mills in Ontario, CA. You will be the primary resource for destination and statewide information, greeting guests, handling hospitality requests, and providing thoughtful service to a diverse international guest mix.

You will assist with trip planning, hotel bookings, local information, and guest services, while maintaining professional etiquette, using MS Word/Office/Excel, and

Qualifications

• High School Diploma or GED required.
• 1+ years of experience in Customer Service/Retail.
• Preferred: Tourism/Hospitality experience; bilingual is a plus.

Responsibilities

• Provide welcoming and helpful guest services at the Welcome Center.
• Assist guests with trip planning, hotel booking, and local information.
• Maintain professional customer service etiquette with strong communication.
• Use MS Word, Office, Excel, and general computer functions for daily tasks.
• Work flexible hours including mornings, afternoons, evenings, weekends, and holidays.

Skills

Customer service

Problem solving

Communication

Multi-tasking

Education

High School Diploma or GED

Tools

MS Word

MS Office

Excel

Job description

Position Title: Destination Services Representative

Department: Destination Services

Reports To: Destination Services, Supervisor/Manager

Compensation: $18.00 an hour

Classification: Hourly, Part-Time, Non-Exempt

LEGENDS GLOBAL

Legends Global is the premier partner to the world’s greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.

Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.

Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us!

Position Summary:

As a Destination Services Representative, it is your goal to be recognized as the primary resource for destination, community and statewide information by visitors and locals alike. Your primary duties will be welcoming and assisting guests at the California Welcome Center, Ontario Mills. You will be assisting visitors from across the globe and it is your goal to make sure that every guest encounter is a positive one, that will leave a lasting impression on our visitors with genuine and thoughtful service.

Essential Functions:

• Maintaining professional customer service etiquette and appearance with excellent written and verbal communication, interpersonal and problem-solving skills
• Assisting guests with a variety of services including trip planning, hotel booking, local and statewide information and Guest Services functions for Ontario Mills
• Proficiency in MS Word, Office, Excel, and general computer/printer functions
• Ability to perform sales, answer calls, reports, and POS functions while multi-tasking in a fast-paced work environment
• Ongoing expansion of knowledge in Local and Statewide tourism related information
• Flexible schedule (Mornings, Afternoons, Evenings, Weekends, and Holidays)
• Establishing and maintaining effective working relationships with tenants, colleagues, and local businesses
• Upkeeping professional appearance of CWC including disinfecting high-touch surfaces throughout the workday
• Working Destination Services related GOCVB events off property when needed

Experience/Training/Education:

Required: High School Diploma or GED

1+ years experience in Customer Service/Retail field

Preferred: Previous experience in Tourism/Hospitality industry. Bilingual.

Physical and Environmental Requirements:

Tasks are performed with moderate supervision without assistance for 40% of the workday; pushing and pulling doors open, lifting, stooping, bending and lifting at least 40 lbs. Walking/standing for long distances for more than 70% of workday. This position may require work inside or outside of the building, as needed by events.
Ability to work flexible hours, including nights, weekends and holidays, in addition to normal business hours. Must be able to pass the background.
Employee should use precautions & follow safety guidelines.

Legends Global- Toyota Arena

4000 E Ontario Center Parkway Ontario, CA. 91764

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Note

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. This document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages women, minorities, individuals with disabilities, and protected veterans to apply. We are a VEVRAA Federal Contractor. Applicants who need reasonable accommodations to complete the application process may contact [phone] for further assistance.

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