Weekend Customer Experience Specialist

Outlets at San Clemente; San Clemente (CA); On-site; USD 22,000 - 30,000; Part time

Benefits offered by this job

Paid time off

Medical/dental/vision coverage

Short-term and long-term disability

Life insurance

401k

Job summary

The Outlets at San Clemente is seeking a Part-Time Customer Service Representative to ensure a positive shopping experience for employees and shoppers. This weekend-only role requires a friendly, proactive individual to assist customers, tenants, and guests with information and directions.

On-site position with benefits including PTO and health coverage; will also support marketing with events and traffic reports, and handle guest services like lost & found and gift cards.

Qualifications

• High school diploma or GED is required.
• 1-2 years of customer service experience preferred.
• Familiarity with MS Office and social media tools is a plus.

Responsibilities

• Opens the Customer Service area on time and maintains the log.
• Assist customers and tenants with information, store locations, hours, directions, and event info.
• Circulate memos and correspondence to tenants.
• Support Marketing with traffic reports, events, group sales, sponsorships and stock promotional material.
• Maintain stroller/wheelchair rentals and log book.
• Manage lost and found inventory with security.
• Handle after-hours tenant log and security notifications.
• Process gift card requests.
• Collect customer complaint forms and distribute to General Manager.
• Perform special projects or other duties as assigned.

Skills

Customer service experience

Data entry

Internet research

Social media networking

Time management

Multi-tasking

Team player

Cash handling

Scheduling flexibility

Education

High school diploma or GED

1-2 years of experience in the field or related area preferred

Entry level experience using MS Office applications

Entry level experience using Social Media Networking applications

Tools

MS Office

Job description

The Outlets at San Clemente is seeking a Part-Time Customer Service Representative to ensure a positive shopping experience for employees and shoppers. This weekend-only role requires a friendly, proactive individual to assist customers, tenants, and guests with information and directions.

On-site position with benefits including PTO and health coverage; will also support marketing with events and traffic reports, and handle guest services like lost & found and gift cards.