Customer Experience Associate

Kroger; Streator (IL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Healthcare benefits

Paid time off

Employee discounts

Tuition reimbursement

Career growth opportunities

Job summary

Kroger in Streator, IL is seeking a customer-focused team member to assist the department manager and help maintain a safe, clean store. You will engage customers, stock merchandise, and support the Kroger safety and service standards to drive a positive shopping experience.

Join a team that values honesty, inclusion, and safety while delivering exceptional service and helping customers find products they need. This role emphasizes teamwork and flexible scheduling.

Qualifications

• Ability to handle stressful situations.
• Knowledge of basic math.

Responsibilities

• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Offer product samples to help customers discover new items or products they inquire about.
• Inform customers of Drug GM specials.
• Recommend Drug GM items to customers to ensure they get the products they want and need.
• Review "sell by" dates and take appropriate action.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Display a positive attitude.
• Stay current with present, future, seasonal and special ads.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.

Skills

Stress management

Basic math

Job description

Kroger in Streator, IL is seeking a customer-focused team member to assist the department manager and help maintain a safe, clean store. You will engage customers, stock merchandise, and support the Kroger safety and service standards to drive a positive shopping experience.

Join a team that values honesty, inclusion, and safety while delivering exceptional service and helping customers find products they need. This role emphasizes teamwork and flexible scheduling.