Customer Experience Associate

Weis Markets, Inc.; Montoursville (Lycoming County); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Customer Experience Associate who values teamwork and community growth. In this role, you will be the friendly face of the company, greeting customers and ensuring their satisfaction through efficient service. You'll operate the cash register, manage transactions, and maintain a clean and safe environment. If you are passionate about providing excellent customer service and want to grow with a supportive team, this opportunity is perfect for you!

Qualifications

• No prior experience required, but customer service skills are essential.
• Ability to operate cash register and follow company policies.

Responsibilities

• Greet customers and resolve concerns in a professional manner.
• Operate cash register and ensure transaction accuracy.
• Maintain cleanliness and adhere to health standards.

Skills

Customer Service

Cash Handling

Communication

Education

High School Diploma or GED

Job description

Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of its associates and communities? That's WEIS!

Location Address:

801 N. Loyalsock Ave

Job Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES

The Customer Experience Associate is responsible for the following duties, in addition to other assigned tasks:

1. Greet customers with a smile, answer questions, and resolve concerns promptly in a polite and professional manner. Follow company policies related to customer check-out to enhance satisfaction.
2. Operate front-end scanning equipment and cash register, perform check-out procedures, and properly bag merchandise.
3. Ensure transaction accuracy, charge customers correctly, and collect appropriate funds, including cash, checks, electronic payments, and coupons. Follow security measures and cash handling procedures, and comply with store and legal guidelines for tobacco and alcohol sales.
4. Maintain knowledge of weekly ads, promotions, and store layout to assist customers effectively.
5. Maintain cleanliness and sanitation in the department by following cleaning schedules and guidelines, ensuring health and OSHA standards are met. Properly dispose of trash.
6. Support department and store operations by cooperating with coworkers and supervisors. Strive for continuous improvement in job performance.
7. Utilize all company-provided Personal Protective Equipment (PPE), such as cut-resistant gloves, safety cutters, and footwear.
8. Assist in other departments as needed.

SUPERVISORY RESPONSIBILITIES

This position currently has no supervisory responsibilities.

QUALIFICATION REQUIREMENTS

Applicants should be able to perform all essential duties satisfactorily, with or without accommodations. Requirements include:

• High School Diploma or GED, or working towards it. No prior experience required.

Weis Markets is an Equal Opportunity Employer. We do not discriminate based on age, sex, sexual orientation, race, color, creed, religion, familial status, ethnicity, national origin, citizenship, disability, marital status, military or veteran status, or other protected categories. Reasonable accommodations are available under the Americans with Disabilities Act and other laws.