Customer Experience Associate III

Conduent; San Antonio (TX); Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Remote Overnight Customer Service Representative III to enhance customer satisfaction by providing exceptional service. In this role, you will assist with inbound calls, handle escalations, and support your team in a fast-paced environment. With a focus on effective communication and problem-solving, you will guide customers through their inquiries and ensure their needs are met. Join a dynamic team that values innovation and offers career growth opportunities in a supportive work environment. If you are passionate about helping others and thrive in a structured setting, this position is perfect for you.

Benefits

Full Benefit Options

Career Growth Opportunities

Great Work Environment

Company-provided equipment

Qualifications

• 1+ year experience in Call Center or Customer Services.
• Must have verified internet service with at least 50 Mbps.

Responsibilities

• Assist with inbound calls from cardholders regarding Debit card accounts.
• Provide support for supervisor call backs and agent chat assistance.

Skills

Effective communication skills

Problem-solving skills

Ability to convey complex information

Strong work ethic

Ability to navigate multiple applications

Education

High School Diploma or GED

Tools

PCs and related software

Job description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Customer Service Representative III - Remote (San Antonio, TX)

$19.00/HR

Summary:

As a Remote Overnight Customer Service Representative III, you will assist the EPS Call Center with all aspects of the customer service functions, including receiving inbound calls from Debit card cardholders; provide appropriate and accurate information over the telephone. Under the department supervisor(s) direction, CCA III will assist with supervisor calls and callbacks, agent chat assistance and any other related task.

What you get:

1. Full Time Employment
2. Hourly rate of $19.00
3. Career Growth Opportunities
4. Full Benefit Options
5. Great Work Environment
6. Work Schedule Overnight: 9:00pm-6:00am with Friday/Saturday off
7. Training Hours Overnight: 9:00pm- 6:00am (Monday-Friday) for 6 weeks

What you will be doing:

1. Assists with inbound calls from cardholders with questions or concerns about their Debit card accounts when an escalation is needed or call volume is required.
2. Assists with supervisor call backs
3. Assists with agent chat assistance
4. Assists with the call center floor to assist representatives with questions or difficult telephone calls.
5. Answers inquiries regarding general dispute process
6. Data entry of disputes when necessary
7. Assist department supervisor and manager in implementation of work assignments. Act as department supervisor without supervisor/manager.
8. Performs all other duties as assigned.

People who succeed in this role have:

1. The ability to convey complex information in clear and concise terms to ensure customer understanding.
2. Strong work ethic.
3. Effective and accurate written and verbal communication skills.
4. Effective problem-solving skills.
5. Can navigate multiple applications and research solutions with ease
6. Love helping people and guiding them to the best solution for their issue
7. Are excited by innovative technology
8. Provide calm conflict resolution and problem solving for frustrated customers
9. Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from customers
10. Can commit to 100% attendance for three to five weeks of paid training

Requirements

1. Must be at least 18 years of age or older.
2. Must have a High School Diploma, or GED
3. A minimum of 1 year experience in Call Center or Customer Services
4. Previous experience in a lead role a plus
5. Knowledge of PCs and related software
6. Must be able to successfully pass a criminal background check
7. Must have verified internet service (secure, reliable, and dedicated high-speed internet connection with at least ( 50 Mbps upload and 50 Mbps download speed) to support business needs)
8. Must have an established dedicated work area (desk, chair, electrical outlet, direct LAN connection).
9. The company will provide equipment.

You must live in the following States to be considered:

TX

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.