Associate Community Banker

First Interstate Bank; Gillette (WY); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

PTO in addition to federal holidays

Child Care Assistance Program

Exercise reimbursement program

Job summary

First Interstate Bank is seeking an Associate Community Banker in Gillette, WY to deliver personalized client service and build lasting relationships with clients and prospects. You will handle everyday banking needs, answer questions, and provide suitable financial solutions aligned with customer goals.

Responsibilities include opening accounts, performing teller duties, processing loan requests, and leveraging referrals to other financial services while documenting activity in the CRM system.

Qualifications

• High School Diploma or GED required; banking or related experience preferred.
• Regulatory knowledge including ability to read and follow procedures.
• Excellent communication and interpersonal skills with clients and coworkers.
• Ability to handle confidential information with discretion.

Responsibilities

• Delivers personalized client service in person and over the phone by answering questions, assisting with issues, and offering solutions.
• Opens and maintains a variety of products, including checking and savings accounts, IRAs, CDs, and more.
• Performs Teller duties, including deposits, withdrawals, check cashing, and currency counting.
• May engage in conversations about and process new consumer loan requests.
• Identifies referral opportunities to other lines of business and documents activity in the CRM system.
• Builds client relationships through proactive outreach and follow‑up.

Skills

Attention to detail

Confidentiality

Tact and diplomacy

Microsoft Office

CRM systems

Digital platforms

Written communication

Numeracy

Problem solving

Education

High School Diploma or GED

Tools

CRM software

Microsoft Office

Job description

This position is located at our Gillette, WY Downtown branch.

We know your career is just one aspect of a meaningful, complex, and demanding life.

That's why we designed our compensation and benefits package to provide employees and their families with as much choice as possible.

What's Important to You

• Generous Paid Time Off (PTO) in addition to paid federal holidays.
• Child Care Assistance Program for eligible dependent(s).
• Exercise reimbursement program for employees.
• The health and happiness of the places we call home matter to us.

Summary

The Associate Community Banker delivers personalized client service by holding financial conversations with clients and prospects to determine their needs and provide appropriate solutions. This position is responsible maintaining client relationships, with emphasis on First Interstate Bank's Service Commitments and in accordance with our vision and values.

Essential Duties and Responsibilities

• Delivers personalized client service in person and over the phone by answering questions, assisting with issues, and offering solutions.
• Opens and maintains a variety of products, including consumer and basic business checking and savings accounts, Individual Retirement Accounts, Certificates of Deposit, consumer credit cards, and more.
• Performs Teller duties, conducting a variety of financial transactions such as check cashing, deposits, withdrawals, loan payments, and accurately counting currency and coin.
• May engage in conversations about and process new consumer loan requests.
• Holds financial conversations with clients and prospects to determine needs and provide appropriate solutions.
• Identifies referral opportunities to other lines of business—including, but not limited to, Home Loans, Treasury Solutions, Merchant Services, Business Banking, and Wealth Management—consistently utilizing 360 View to document referrals and other client activity.
• Builds client relationships through proactive outreach and follow‑up.
• Completes work accurately with minimal errors.
• Participates in volunteer activities and financial education efforts.
• Stays current on regulatory changes and demonstrates compliance with all bank regulations, policies, and procedures related to assigned job functions; knowledge may be gained through coursework and on‑the‑job training.
• Performs other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge, Skills and Abilities

• Demonstrates strong attention to detail and the ability to follow verbal and written instructions while maintaining confidentiality.
• Uses tact and diplomacy effectively when interacting with clients and coworkers.
• Possesses working knowledge of personal computers, Microsoft programs, and strong 10-key skills.
• Maintains working knowledge of digital platforms, CRM systems, and emerging technologies.
• Able to read and comprehend simple instructions, short correspondence, and memos.
• Able to write simple correspondence.
• Able to effectively present information in one-on-one and small-group situations to clients and other employees of the organization.
• Able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Able to compute rates and percentages and draw and interpret bar graphs.
• Able to apply common-sense understanding to carry out detailed but uncomplicated written or oral instructions.
• Able to solve problems involving a few concrete variables in standardized situations.
• Demonstrates timely completion of work and adjusts to workload demands to meet expected deadlines.
• Produces complete and accurate work, displaying pride and professionalism in all tasks.
• Takes personal initiative and serves as a positive example for others to follow.

Education and/Or Experience

High School Diploma or General Education Degree (GED) required Banking or related experience required

Licenses and Certifications

Registered Mortgage Loan Originator per the SAFE Act preferred

Physical Demands and Working Environment

• Dexterity of hands/fingers to operate computer keyboard and mouse
• Frequently Handling
• Frequently Hearing
• Frequently Lifting - Occasionally (up to 25 lbs)
• Sitting - Occasionally
• Standing - Frequently
• Talking - Frequently
• Walking - Occasionally
• Noise Level - Moderate
• Typical Work Hours - Vary based on scheduling and business need
• Regular and Predictable Attendance - Required
• Required Travel - as needed

Equal Employment Opportunity and Related Statements

First Interstate Bank is an equal opportunity employer committed to a diverse workforce and a barrier-free employment process.

Employment is based solely on an individual's merit and qualifications directly related to the position.

We do not discriminate on the basis of race, color, religion, national origin, ancestry, pregnancy status, sex, age, marital status, disability, medical condition, or any other characteristics protected by law.

We make all reasonable accommodations to meet the obligations set forth under the Americans with Disabilities Act (ADA) and state disability laws.

In order to ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974, and Title I of the Americans with Disabilities Act of 1990, as amended, individuals that require accommodation in the job application process for a posted position may contact us Monday through Friday, 8 am to 5 pm MST at [e-mail].

All applicants must pass pre-employment screenings including a background check.

First Interstate BancSystem participates in E-Verify which will require new employees to verify their identity and employment eligibility through the internet-based system operated by the Social Security Administration (SSA) and the Department of Homeland Security (DHS).

E-Verify Notice English or Spanish Right to Work Notice English or Spanish