Customer Experience Associate

Navy Exchange Service Command; Bethesda (MD); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Day-one benefits

Healthcare coverage

Paid time off

Job summary

The Navy Exchange Service Command in Bethesda, MD is seeking a Customer Service Clerk (Full Time) to support a fast-paced sales environment. You will greet customers, process transactions, manage layaway, returns, and exchanges, open NEXCARD accounts, and provide knowledgeable assistance on store policies and services.

You will also assist in inventory tasks, monitor order status, and contribute to a positive, shop-floor team dynamic. Day-one benefits and federal pay structure apply to this role.

Qualifications

• 1 year responsible experience in clerical office or retail sales store work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled.

Responsibilities

• Greets and provides specialized services to customers. Performs transactions quickly efficiently and professionally.
• Provides layaway services. Explains layaway policies and requirements.
• Provides refunds merchandise exchanges and price adjustments in accordance with NEX policy.
• Takes and places customer special orders as required. Computes cost and takes required deposit. Places orders promptly and follows up regularly with applicable Buyer Vendor.
• Monitors status of rain checks issued to customers. Tracks orders and delivery. Advises customers of receipt of merchandise and arranges for pickup delivery.
• Assists customers in opening NEXCARD accounts. Provides applications and basic program information.
• Becomes knowledgeable in NEX store policies including Richter Merchandising System functions and operation merchandise returns price matching check cashing rain checks etc.
• Interacts with customers and coworkers in a friendly and professional manner which includes adhering to NEX dress codes uniform standards and assisting supporting sales team members to the maximum extent possible.
• Communicates information to customers knowledgeably and legibly. Follows up on commitments and handles all details necessary to successfully complete the sales encounter.
• Reviews stock assortments and communicates regularly with supervisor store manager etc. regarding additions deletions customer preferences needs and problems etc.
• As required performs cash register transactions. Performs all types of cash register transactions cash charge check layaway gift certificate etc. in an accurate and procedurally correct manner.
• Shops the competition to become familiar with commercial sector retail store sales events policies best practices etc.
• Advises customers of upcoming sales events and services available throughout the Navy Exchange such as gift wrapping engraving delivery gift certificates etc.
• Maintains a high level of awareness in assigned areas and offers excellent customer service to all patrons internal and external in order to deter theft.
• Completes paperwork associated with merchandise inventory movement price adjustments customer returns cash register operation etc. accurately and completely.
• Assists in training new associates in store programs and policies as assigned.
• Performs other related duties as assigned

Job description

The Navy Exchange Service Command in Bethesda, MD is seeking a Customer Service Clerk (Full Time) to support a fast-paced sales environment. You will greet customers, process transactions, manage layaway, returns, and exchanges, open NEXCARD accounts, and provide knowledgeable assistance on store policies and services.

You will also assist in inventory tasks, monitor order status, and contribute to a positive, shop-floor team dynamic. Day-one benefits and federal pay structure apply to this role.