Customer Experience Associate

Architectural Surfaces; Bensenville (IL); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company as a Customer Service Associate, where your role is crucial in delivering exceptional service and fostering positive customer interactions. In this dynamic position, you will engage with clients, helping them select the perfect products for their projects while ensuring a smooth and personalized experience. With opportunities for growth in a collaborative environment, you'll be part of a team that values customer satisfaction and effective communication. If you're passionate about providing outstanding service and thrive in a fast-paced setting, this is the perfect opportunity for you!

Qualifications

• Customer service experience in a multitasking environment required.
• Ability to interpret instructions and communicate effectively.

Responsibilities

• Engage with customers and develop relationships to ensure satisfaction.
• Assist clients in selecting slabs and tiles for their projects.
• Create sales orders and manage invoicing and payments.

Skills

Customer Service

Communication Skills

Teamwork

Organization

Sales Skills

Education

Associate's Degree

Customer Service Experience

Tools

Basic Computer Skills

Job description

About Us

Architectural Surfaces has been a worldwide leader in granite, marble, quartz, tile, and soapstone supply, with over twenty locations across the United States. Our industry experience and reputation provide access to the finest quarries globally, offering more than 120 colors of natural stone from Brazil, India, China, Europe, and beyond.

We seek smart, dedicated professionals to join our team. We offer career opportunities tailored to your skills, objectives, and preferred experience. At Architectural Surfaces, you'll find a close-knit, collaborative environment focused on smooth project execution and customer satisfaction. We are an Equal Opportunity Employer participating in E-Verify.

Position Summary

As a Customer Service Associate, you will be key to delivering exceptional service and fostering positive customer interactions. Your main responsibility is to ensure a smooth, personalized customer experience that leaves a positive impression.

Essential Functions

• Engage with customers, develop relationships, and possess substantial product knowledge.
• Provide outstanding customer service, greeting and acknowledging every customer.
• Educate customers on the sales process, assess needs, and help locate products matching their color demands.
• Assist clients in selecting slabs and tiles for their projects.
• Coordinate marketing efforts with architects, designers, and the public.
• Support dealers such as fabricators and tile distributors with sales and orders.
• Handle phones, organize the designer room, file paperwork, and answer customer inquiries.
• Record customer visits and selections, create holds, and communicate with account managers.
• Create sales orders, manage pickup/delivery lists, and handle invoicing and payments.
• Maintain hold reports and send expired holds to Account Managers.
• Perform other duties as assigned.

Qualifications: Knowledge, Skills, and Abilities

• Basic computer skills and professional phone etiquette.
• Well-organized, self-directed, with the ability to prioritize.
• Meet deadlines promptly.
• Teamwork skills.
• Ability to interpret instructions and communicate effectively.
• Availability to work Saturdays, depending on schedule.
• Showroom sales skills in a high-end environment.
• Effective verbal and written communication.
• Self-driven, organized, detail-oriented.

Education and Experience

• Associate’s degree or industry experience preferred.
• Customer service experience in a multitasking environment required.

Work Environment and Physical Demands

• Extended periods on your feet.
• Push/pull/lift over 20 lbs.
• Work outdoors in all weather conditions.

Architectural Surfaces is proud to be an equal opportunity employer and participates in E-Verify.