Customer Experience Associate - Hybrid - Chicago, IL

The Tie Bar; Chicago (IL); Hybrid; USD 35,000 - 55,000; Full time

Job summary

An established industry player in menswear is seeking a Customer Experience Associate to join their dynamic team in Chicago. This hybrid role offers a unique opportunity to engage directly with consumers, providing exceptional service across various channels including email, chat, and social media. As a brand ambassador, you will leverage customer feedback to enhance the overall experience while collaborating with team members to resolve inquiries efficiently. If you're passionate about quality gear and dedicated to improving customer interactions, this entry-level position is perfect for you.

Qualifications

• Bachelor’s degree required with experience in customer experience or retail sales.
• Strong communication skills and ability to manage multiple tasks effectively.

Responsibilities

• Deliver outstanding service via email, chat, voice, & SMS.
• Manage and resolve inquiries from the daily inbox and process returns accurately.

Skills

Customer Service

Empathetic Communication

Problem-Solving

Decision-Making

Detail-Oriented

Education

Bachelor’s Degree

Tools

Shopify

Gorgias

Klaviyo

Loop

Job description

Customer Experience Associate - Hybrid - Chicago, IL

Join to apply for the Customer Experience Associate - Hybrid - Chicago, IL role at The Tie Bar.

About The Tie Bar

Founded in Chicago over a decade ago, The Tie Bar offers premium quality menswear at wallet-friendly prices. The Consumer Experience Associate will provide exceptional customer service across multiple channels and leverage customer feedback at every phase of our operation.

Our Values

• Operate with integrity
• Consumers first
• Strive to improve 1% every day

Job Description

1. Act as the voice of The Tie Bar on the frontline with consumers
2. Deliver outstanding service via email, chat, voice, & SMS
3. Manage and resolve inquiries from the daily inbox
4. Collaborate with team members to assign, problem-solve, and triage service tickets
5. Assist with questions in Slack channels
6. Follow up on product reviews
7. Process returns accurately and efficiently
8. Proactively address consumer issues
9. Continuously learn about products and technologies
10. Educate and inspire consumers about our gear
11. Represent The Tie Bar as a brand ambassador
12. Engage with the community on social media
13. Generate insights about the customer experience

Qualifications

1. Bachelor’s degree
2. Experience in customer experience or retail sales
3. Decision-making based on the Golden Rule
4. Ability to turn negative experiences into positive ones
5. Empathetic and clear communication skills
6. Problem-solving skills across diverse customer personalities
7. Ability to manage multiple tasks and prioritize effectively
8. Detail-oriented and organized
9. Strong written and verbal communication skills
10. Team player with a can-do attitude
11. Passion for quality gear, design, and sustainability
12. Experience with Shopify, Gorgias, Klaviyo, and Loop is a plus
13. Authorized to work in the U.S.
14. Willing to commute to Chicago office 1-2 times weekly

Next Steps

• Upload your resume
• Include a note explaining why you're a great fit for our team and the role

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Apparel & Fashion