Customer Experience Associate - Hybrid - Chicago, IL

The Tie Bar; Chicago (IL); Hybrid; USD 35,000 - 55,000; Full time

Job summary

An established industry player in menswear is seeking a Consumer Experience Associate to join their dynamic team in Chicago. This role is pivotal in delivering exceptional service across various channels, ensuring that every consumer interaction is positive and impactful. You will act as the voice of the brand, engaging with consumers through email, chat, and social media, while also leveraging feedback to enhance the overall experience. The ideal candidate will possess strong communication skills, a knack for problem-solving, and a passion for quality products. If you're ready to make a difference in consumer experiences, this opportunity is for you.

Qualifications

• Experience in consumer experience or retail sales is essential.
• Strong written and verbal communication skills are a must.

Responsibilities

• Deliver outstanding service over email, chat, voice, & SMS.
• Resolve service inquiries and process returns efficiently.

Skills

Consumer experience

Retail sales

Empathy

Communication skills

Problem-solving

Time management

Detail-oriented

Education

Bachelor’s degree

Tools

Shopify

Gorgias

Klaviyo

Loop

Job description

The Tie Bar was founded in Chicago over a decade ago. Since then we’ve been bringing premium quality menswear at wallet-friendly prices. The Consumer Experience Associate will provide exceptional consumer service across multiple channels, and leverage consumer feedback through every phase of our operation.

Our Values

• Operate with integrity
• Consumers first
• 1% better every day

Job Description

• Act as the voice of the Tie Bar on the frontline with consumers
• Delight consumers and deliver outstanding service over email, chat, voice, & SMS
• Read, assign, address, and resolve service inquiries from the daily inbox
• Partner with other team members to assign, problem solve, and triage service tickets
• Help answer service team questions in Slack channels
• Follow up on product reviews
• Process returns accurately and efficiently
• Work to proactively address consumer issues
• Continuously learn about company products and technologies
• Educate, empower, and inspire consumers about our gear
• Act as a brand and product ambassador for The Tie Bar
• Engage with our community on social media channels
• Generate thoughtful and strategic insights about the consumer experience

Qualifications

• Bachelor’s degree
• Experience in a consumer experience or retail sales
• Makes decisions based on the Golden Rule
• The ability to turn a bad consumer experience into a great one
• Empathetic and clear communicator
• Problem-solver who understands how to work with all types of consumer personalities
• Ability to prioritize and manage multiple tasks simultaneously
• Detail-oriented and highly organized
• Strong written and verbal communication skills
• Team player who feels there is no task too small
• A love for quality gear, great design, and the environment
• Experience with Shopify, Gorgias, Klaviyo, and Loop a plus
• Applicants must be currently authorized to work in the United States.
• Must be able to commute to Chicago office 1-2 times a week.

Interested? Take these next steps...

• Upload resume.
• Before you submit, write a note letting us know why you are a great fit for our team and the position!