Customer Experience Associate

Avalonvi; Austin (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Avalonvi is hiring a Customer Service Representative to help customers, answer questions, and build positive relationships. This role emphasizes effective communication, friendly service, and proactive problem solving in a team-oriented environment.

The ideal candidate will listen attentively, manage routine requests, and identify opportunities to enhance customer satisfaction while supporting acquisition and retention efforts.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Friendly, professional, and customer-focused attitude.
• Strong listening and problem-solving abilities.
• Positive attitude and willingness to learn.
• Good organizational and multitasking skills.
• Reliable, adaptable, and team-oriented.
• Previous customer service, retail, hospitality, or sales experience is a plus but not required.

Responsibilities

• Welcome customers and provide friendly, professional assistance.
• Listen to customer needs and provide appropriate recommendations.
• Assist with routine customer requests and concerns.
• Support customer follow-ups and satisfaction initiatives.
• Identify opportunities to introduce customers to relevant products or services.
• Assist with customer acquisition and retention activities.
• Maintain organized records of customer interactions.
• Communicate customer feedback to appropriate team members.
• Collaborate with colleagues to meet service and performance goals.
• Participate in ongoing training and professional development.

Skills

Communication

Interpersonal skills

Customer-focused

Listening skills

Problem solving

Organizational skills

Multitasking

Team orientation

Reliability

Willingness to learn

Education

High school diploma or equivalent

Job description

Avalonvi is hiring a Customer Service Representative to help customers, answer questions, and build positive relationships. This role emphasizes effective communication, friendly service, and proactive problem solving in a team-oriented environment.

The ideal candidate will listen attentively, manage routine requests, and identify opportunities to enhance customer satisfaction while supporting acquisition and retention efforts.