Customer Experience & Appointments Manager

Cardinale Automotive Group; Tracy (CA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health, Dental, Vision

401k

Ancillary insurance

FSA

Life Insurance

Job summary

Cardinale Automotive Group is seeking a Customer Relationship Manager/Appt Coordinator to enhance post-sale customer engagement and scheduling. You will collaborate with sales and service teams to maintain accurate files and drive satisfaction.

The role requires exceptional verbal and written communication, a collaborative mindset, and a professional demeanor; a high school diploma and a valid driver's license are essential. Equal opportunity employer.

Qualifications

• Previous customer service experience.
• Excellent verbal and written communication skills.
• Excellent teammate with a collaborative attitude and eagerness to improve.
• Prompt and courteous demeanor.
• Positive and hardworking personality.
• Valid driver's license.

Responsibilities

• Works with department managers to develop and administer the dealership's customer relations program.
• Communicate, build, and maintain strong relationships with customer by phone, email, text and in person.
• Work with sales and service to ensure that post-sale/service customer contacts are made and that updated files are kept on all customers.
• Manage appointment calendars and optimize scheduling.
• Assists in resolving customer complaints.
• Coordinate all manufacturer and internal customer follow-up programs.
• Report dealership ratings on all factory-generated surveys.
• Prepare weekly and monthly reports on the status of customer satisfaction in the dealership.
• Participate in team and process development sessions - keeping positive relationships with teammates, sales teams and dealership management.

Skills

Customer service

Verbal & written communication

Team player

Professional demeanor

Education

High School diploma or equivalent

Tools

Job description

Cardinale Automotive Group is seeking a Customer Relationship Manager/Appt Coordinator to enhance post-sale customer engagement and scheduling. You will collaborate with sales and service teams to maintain accurate files and drive satisfaction.

The role requires exceptional verbal and written communication, a collaborative mindset, and a professional demeanor; a high school diploma and a valid driver's license are essential. Equal opportunity employer.