Cargo Claims Intake Representative II

J.B. Hunt; Lowell (AR); Sur place; USD 42 000 - 56 000; Plein temps

Avantages offerts par ce poste

Medical

Dental

Vision

401(k) retirement plan

Life Insurance

Short-term and long-term disability

Paid time off

Maternity and parental leave

Paid holidays

Résumé du poste

J.B. Hunt is seeking a Cargo Claims Intake Representative II in Lowell, AR. You will manage cargo incident claims, coordinate with adjusters and vendors, and ensure timely, compliant documentation to mitigate losses.

The role emphasizes strong communication, data entry precision, and the ability to handle multiple ongoing claims in a fast-paced environment.

Qualifications

• Minimum High School Diploma or GED with related experience in transportation/claims or customer service.
• Ability to accurately document information and maintain auditable records.
• Strong communication skills and the ability to manage multiple incidents.

Responsabilités

• Manage cargo claim incidents, outreach to stakeholders, and documentation.
• Coordinate with adjusters, wreckers, and vendors to mitigate losses.
• Enter data accurately across systems and monitor timelines for follow-ups.
• Communicate regulatory and company requirements for cargo incidents.

Connaissances

Customer service

Communication

Data entry

Attention to detail

Typing 40 wpm

Problem solving

Formation

High School Diploma or GED

Description du poste

Job Title:Cargo Claims Intake Representative IIDepartment:InsuranceCountry:United States of AmericaState/Province:ArkansasCity:LowellFull/Part Time:Full timeJob Summary:Under general supervision, this position is responsible for managing all incidents related to cargo overages, shortages, and damages. This customer facing role will serve as the primary contact for all internal and external stakeholders. The incumbent will ensure timely action plans to mitigate loss and ensure accurate documentation of all details surrounding each incident. The incumbent will manage the process of sourcing, vetting, and hiring of external adjusters, wreckers, and rework vendors to reduce financial exposure related to cargo claims.Job Description:Shift: Monday - Friday, 8:00AM - 5:00PM (may be adjusted)Key Responsibilities:Efficiently manage an elevated amount of inbound and outbound communication through calls, emails, notifications, and customer portal interactions regarding cargo related incidents with the potential of financial exposure, while independently resolving a list of open incidents; apply independent discretionary judgment, detailed claims analysis, and procedural guidelines to ensure accurate and optimal mitigation of exposures related to cargo claimsLeverage independent knowledge and experience to mitigate exposure by upholding company guidelines, local, state, and federal laws, as well as customer standard operating procedures; assess collected information, as well as identify missing, incorrect, or updated claim information, to determine appropriate course of action and establish timely action plansEnsure timely and accurate data entry across internal and customer systems by streamlining workflows, effectively prioritizing tasks, maintaining clear communication, and consistently updating both internal teams and customers; monitor timelines and ensure timely follow-up on outstanding itemsLeverage extensive verbal and written communication skills to cultivate strong relationships with internal and external customers to mitigate exposure; facilitate clear and consistent information sharing, resolve discrepancies collaboratively, and promote alignment in order to move claims forwardCoordinate and assist in remediation efforts with internal and external stakeholders, particularly in cases involving Federal Hazmat regulations, Federal and State food safety laws, and DOT regulations; identify regulatory implications of cargo incidents and ensuring that all remediation actions are documented and compliant with applicable standardsActively contribute to the development and refinement of incident reporting procedures; provide feedback on process improvements and remain adaptable to evolving departmental needs to enhance efficiency and accuracyRequest and document all contractual, financial, and DOT-related claim documents to support further investigations, ensure defensibility, and facilitate future reference or audits, including DOT and food safety compliance records, as well as Safety Data Sheet (SDS) required for hazardous material incidents. This often includes searching various internal databases for uploaded documentation (bill of lading, customer agreements, etc.), obtaining inspection reports from external sources, and compiling necessary correspondence between internal and/or external participants (e.g. carrier correspondence)Participate in training and development to stay updated on industry changes, company policy updates, and improvement of processing techniques, while also providing training and basic support to junior team members as neededCoordinate and collaborate with external partners such as towing services, insurance adjusters, law enforcement, and relevant state or local regulatory agencies for the resolution of cargo-related incidentsManage the coordination of affected freight, establishing eligibility for the freight to be reworked, transloaded, salvaged, or disposed of and negotiating rework costs with vendors to assist in cargo claim mitigation; secure and record authorization for the action plan and related costs from designated stakeholdersQualifications:Minimum Qualifications:High School Diploma/GED with 1-2 years of experience in Transportation/Logistics, Claims, Insurance, Customer Service, or related fieldPreferred Qualifications:Ability to uphold a professional demeanor in all customer interactions, demonstrating empathy and patience in the face of challenging situationsKnowledge of problem reporting and escalation practicesAbility to accurately analyze situations and reach productive decisions based on informed judgmentAbility to maintain composure under pressureAbility to adapt to a dynamic work environment and shifting priorities and directivesAbility to effectively transmit, receive, and accurately interpret ideas through various mediumsAbility to work with a variety of individuals and groups in a constructive and collaborative mannerAbility to capture and document relevant business information in an auditable, organized, and easily retrievable mannerAbility to process information with high levels of accuracyAbility to type at least 40 words-per-minuteThis position is not eligible for employment-based sponsorship.Compensation:Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.Benefits:The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time: medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), six weeks of paid maternity leave along with two weeks of paid parental leave, and six paid holidays annually.Education:GED (Required), High School (Required)Work Experience:Customer Service/Account Manager, Transportation/LogisticsJob Opening ID:00648684 Cargo Claims Intake Representative II (Open)This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Both J.B. Hunt Transport, Inc. and Hunt Mexicana S.A. de C.V. are equal employment opportunity employers without regard to any characteristic protected under applicable law, including veterans and disability.