Customer Experience and Dispatch Coordinator

ProTeX the PT Xperts; Phoenix (AZ); On-site; USD 35,000 - 50,000; Full time

Job summary

ProTeX the PT Xperts in Phoenix, Arizona, is looking for a Full-time Office Customer Service Manager who is ready for a rewarding challenge. You will engage with clients and manage escalations with professionalism, strong telecommunication skills, and effective multitasking.

The position demands self-confidence, emotional self-control, and empathy while maintaining positive relationships with clients and colleagues. Join our family and help build a supportive work environment.

Qualifications

• Exceptional telecommunication skills.
• Sufficient in computer operations and data entry.
• Strong desire to participate in group efforts.

Responsibilities

• Listen and speak to clients in a calm and professional manner.
• Resolve escalations effectively.
• Prioritize scheduling and manage technician movements.

Skills

Exceptional telecommunication skills

Ability to multitask and work under pressure

Self-Confidence and Self-Motivation

Empathy & Sensitivity

Job description

ProTeX the PT Xperts in Phoenix, Arizona, is looking for a Full-time Office Customer Service Manager who is ready for a rewarding challenge. You will engage with clients and manage escalations with professionalism, strong telecommunication skills, and effective multitasking.

The position demands self-confidence, emotional self-control, and empathy while maintaining positive relationships with clients and colleagues. Join our family and help build a supportive work environment.