Customer Service Representative

ProTeX the PT Xperts; Phoenix (AZ); On-site; USD 35,000 - 50,000; Full time

Job summary

ProTeX the PT Xperts in Phoenix, Arizona, is looking for a Full-time Office Customer Service Manager who is ready for a rewarding challenge. You will engage with clients and manage escalations with professionalism, strong telecommunication skills, and effective multitasking.

The position demands self-confidence, emotional self-control, and empathy while maintaining positive relationships with clients and colleagues. Join our family and help build a supportive work environment.

Qualifications

• Exceptional telecommunication skills.
• Sufficient in computer operations and data entry.
• Strong desire to participate in group efforts.

Responsibilities

• Listen and speak to clients in a calm and professional manner.
• Resolve escalations effectively.
• Prioritize scheduling and manage technician movements.

Skills

Exceptional telecommunication skills

Ability to multitask and work under pressure

Self-Confidence and Self-Motivation

Empathy & Sensitivity

Job description

At ProTeX, we’re not here to waste your time or your career. We know what we are looking for. Our goal is to build professionals that will help us build our business. Maybe that is you, maybe not. This doesn’t come from a cookie cutter approach that filters candidates through an exact checkbox. We have jobs that require certain abilities. But sometimes the ability for someone to do it doesn’t come from their prior jobs. Sometimes it’s their personality, perspective, work ethic, or lessons they learned from personal experiences that allow them to learn what is required. That is the ProTeX way. We are people, not numbers. If we don’t have the growth you are looking for, we’ll tell you. Maybe we’ll just be a stepping stone for your career and that is okay if we are. If we know that upfront, then we’ll see what experience we can give you to best set you up for success.

Office Customer Service Managers here can wear many hats and be a challenging position but also very rewarding. This role requires strong clerical and administrative productivity, as you will be listening and speaking to people (at times in a state of distress) by phone or email. The job role requires the skill to create strong relationships with your surrounding team and with the clients who you will be in communication with regularly. He or She must be able to remain calm and professional when resolving escalations. Your ability to listen, speak plainly, multitask, and communicate effectively will be necessary.

Dispatchers are responsible for moving scheduling around, tracking the movements of our field technicians, and keeping tabs on what our clients are in need of. You will need to be able to prioritize the most important situations, and think quickly on your feet. If this sounds like you and you are dependable and ready for a challenge, then come join our ProTex family!

Job Requirements

• Exceptional telecommunication skills
• Sufficient in computer operations and data entry
• Ability to multitask and work under pressure
• High degree of emotional self-control
• Work under stressful conditions and react appropriately
• Strong desire to participate in group efforts
• Self-Confidence and Self-Motivation
• Empathy & Sensitivity
• Willingness to maintain respectful working relationships with co‑workers, supervisors and the general public
• Able to report and assist to other departments in a timely manner
• Follow‑up on assignments for potential scheduling leads
• Retrieving and expediting forms

Physical Demands

• Ability to sit, talk and hear
• Ability to use hands and fingers to handle, feel or operate objects, tools or controls
• Vision abilities include close vision and ability to adjust focus
• Ability to function in work environment with moderate noise level from several sources creating constant activity

Job Type: Full-time