Customer Experience Analytics & Reporting Specialist

DBS Bank Ltd; Helena (MT); On-site; USD 5,800 - 8,900; Full time

Job summary

DBS Bank Ltd. in Pune is seeking a driven MIS/CE reporting specialist to build performance dashboards and deliver accurate internal and regulatory reports. You will extract data from source systems, validate figures, and support automation using Excel, SQL, Python, and Qlik Sense.

The role requires a minimum of 2 years in MIS, with a Bachelor's degree (MBA Analytics a plus). You will work closely with the Team Lead and auditors, driving continuous improvements in customer experience metrics and

Qualifications

• Bachelor's degree from a recognized university.
• MBA with Analytics specialization will be an added advantage.
• Minimum 2+ years of MIS, Reporting, Analytics, or Data Management experience.
• Experience in handling regulatory reporting and management reporting is preferred.

Responsibilities

• Manage end-to-end CE reporting operations.
• Generate CE dashboards and performance reports for business and regulatory stakeholders.
• Extract data from source systems using defined business logic and reporting requirements.
• Validate reporting accuracy, completeness, and timeliness.
• Support reporting and automation requirements using Excel and other reporting tools.
• Develop and automate reports using Excel, SQL, Python, Qlik Sense, and other applicable technologies.
• Create and maintain reporting SOPs, process maps, and control documentation.
• Conduct reporting walkthroughs and explain reporting methodologies, logic, calculations, and reported figures to stakeholders and auditors.
• Drive continuous improvement in CE metrics, reporting frameworks, and reporting processes.

Skills

MIS reporting

Data analytics

Advanced Excel

Dashboard development

SQL

Python

Qlik Sense

Regulatory reporting

Data extraction

Data validation

Education

Bachelor's Degree

MBA Analytics

Tools

SQL

Python

Qlik Sense

Excel

Job description

DBS Bank Ltd. in Pune is seeking a driven MIS/CE reporting specialist to build performance dashboards and deliver accurate internal and regulatory reports. You will extract data from source systems, validate figures, and support automation using Excel, SQL, Python, and Qlik Sense.

The role requires a minimum of 2 years in MIS, with a Bachelor's degree (MBA Analytics a plus). You will work closely with the Team Lead and auditors, driving continuous improvements in customer experience metrics and