Customer Experience Analytics & Loyalty Strategy Lead

Hyundai Capital America; Irvine (CA); Hybrid; USD 120,000 - 170,000; Full time

Benefits offered by this job

Hybrid flexibility

Vehicle allowance

Health coverage

HSA contributions

401(k) with company match

Life and disability insurance

Wellbeing resources

Leadership programs and career dev

Volunteer time off

Job summary

Hyundai Capital America is seeking a Servicing & Loyalty Strategy Manager to drive customer service improvements and Lease-End initiatives. You will analyze needs, build business cases, and coordinate with teams, vendors, and OEM partners to deliver impactful solutions that enhance experience and efficiency.

The role requires 5–7 years in related fields, strong data skills (SQL/Excel/Tableau), and the ability to influence stakeholders across functions in a hybrid environment.

Qualifications

• The role requires 5–7 years in customer service strategy or contact center initiatives.
• Ability to lead cross-functional projects independently and influence without formal authority.
• Bachelor's degree or equivalent experience is required.

Responsibilities

• Support servicing and lease-end initiatives by analyzing business needs and recommending improvements.
• Coordinate with stakeholders, vendors, and OEM contact center partners to execute solutions.
• Develop business cases and roadmaps to improve service quality and efficiency.

Skills

Customer service strategy

Cross-functional leadership

Data analysis

Stakeholder management

Problem solving

Education

Bachelor's degree

Tools

SQL

Excel

Tableau

Job description

Hyundai Capital America is seeking a Servicing & Loyalty Strategy Manager to drive customer service improvements and Lease-End initiatives. You will analyze needs, build business cases, and coordinate with teams, vendors, and OEM partners to deliver impactful solutions that enhance experience and efficiency.

The role requires 5–7 years in related fields, strong data skills (SQL/Excel/Tableau), and the ability to influence stakeholders across functions in a hybrid environment.