Customer Experience Advocate - Work From Home

California Jobs; San Clemente (CA); Remote; USD 80,000 - 100,000; Full time

Job summary

A leading company in customer service is seeking a Customer Experience Advocate for a work-from-home position. This role involves providing exceptional support, addressing customer inquiries, and collaborating with teams to enhance the customer experience. Ideal candidates should have strong communication skills and the ability to troubleshoot effectively.

Benefits

Health benefits

Dental benefits

Vision benefits

Qualifications

• Experience in customer service roles preferred.
• Strong communication skills required.
• Ability to problem-solve and troubleshoot effectively.

Responsibilities

• Responding to customer inquiries promptly and professionally.
• Collaborating with teams to resolve customer concerns.
• Tracking customer interactions and reporting issues.

Skills

Customer Service

Troubleshooting

Communication

Collaboration

Feedback Analysis

Job description

Customer Experience Advocate - Work From Home

[Customer Service / Remote] - Anywhere in U.S. / Up to $26 per hour / Health, dental & vision benefits

As a Customer Experience Advocate at Postscript, your responsibilities include:

1. Responding to customer inquiries promptly and professionally;
2. Providing exceptional support and troubleshooting assistance via live chat and email;
3. Accurately documenting and tracking customer interactions and issues;
4. Collaborating with cross-functional teams to resolve customer concerns effectively;
5. Identifying and reporting trends or recurring issues to improve overall customer experience;
6. Proactively reaching out to customers to gather feedback and identify areas for improvement;
7. Upholding company policies and procedures to ensure a positive and consistent customer experience.

We are hiring immediately >>

About the company

Notice

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

We provide reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at [e-mail] or call 407-000-0000.

Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.

An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at [e-mail] or 407-000-0000.