Customer Experience Advocate | Service & Billing Expert

Kedia Corporation; Casper (WY); On-site; USD 35,000 - 50,000; Full time

Job summary

A customer service company is looking for a Customer Service Representative in Casper, WY. The role involves direct customer interactions, issue resolution, and maintaining records. Applicants should possess strong communication skills and a solid understanding of customer service principles. If you enjoy helping people and have the ability to resolve issues efficiently, this position offers a fast-paced work environment with opportunities for growth.

Qualifications

• Knowledge of customer service principles and good communication skills.
• Ability to handle inquiries effectively and efficiently.
• Experience with customer interaction and complaint resolution.

Responsibilities

• Provide information about products/services and handle customer inquiries.
• Maintain records of customer interactions and process necessary adjustments.
• Resolve customer billing complaints and provide excellent service.

Skills

Active Listening

Service Orientation

Communication

Problem Sensitivity

Tools

Avaya software

Microsoft Excel

CRM software

Job description

A customer service company is looking for a Customer Service Representative in Casper, WY. The role involves direct customer interactions, issue resolution, and maintaining records. Applicants should possess strong communication skills and a solid understanding of customer service principles. If you enjoy helping people and have the ability to resolve issues efficiently, this position offers a fast-paced work environment with opportunities for growth.