Customer Experience Advocate - Retail

Ross Stores, Inc.; Alpharetta (GA); On-site; USD 26,000 - 36,000; Full time

Job summary

Ross Stores, Inc. is seeking a Retail Associate to ensure customers have a positive shopping experience and are greeted courteously. The role involves presenting merchandise, maintaining store cleanliness, and supporting various tasks across departments as needed to meet store goals.

Candidates should be able to operate the register, assist customers with merchandise, and follow loss prevention and safety procedures while representing the Ross brand professionally.

Qualifications

• Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Responsibilities

• Understands that safety is the number one priority and practices safe behaviors in everything they do.
• Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone.
• Treats all Customers and Associates with respect and courtesy; is friendly and professional at all times.
• Assists Customers in any way necessary – is register-trained, assists Customers with merchandise, and answers Customer questions in a polite and knowledgeable manner.
• Provides prompt and efficient responses to Customers at all times. Responds to Customer Service calls immediately.

Skills

Customer service

Communication

Register training

Tools

POS/Registers

Job description

Ross Stores, Inc. is seeking a Retail Associate to ensure customers have a positive shopping experience and are greeted courteously. The role involves presenting merchandise, maintaining store cleanliness, and supporting various tasks across departments as needed to meet store goals.

Candidates should be able to operate the register, assist customers with merchandise, and follow loss prevention and safety procedures while representing the Ross brand professionally.