Customer Experience Advocate — Growth Potential & PTO

Ruben Sanchez - State Farm Agent; Town of Florida (NY); On-site; USD 32,000 - 55,000; Full time

Benefits offered by this job

Paid time off

Growth opportunities

Job summary

Ruben Sanchez - State Farm Agent is seeking a Customer Relations Representative to join their team in New York. The role focuses on delivering value-based conversations and an outstanding customer experience while supporting business growth.

You will respond to inquiries about insurance options, policy changes, and billing, using a needs-based approach to educate customers. The position offers paid time off and growth opportunities within the agency.

Qualifications

• Excellent interpersonal and communication skills required.
• People-oriented and customer-service driven approach essential.
• Strong organizational abilities and multitasking capacity.
• Proactive problem-solving mindset and dedication to customer satisfaction.

Responsibilities

• Provide prompt, accurate, and friendly customer service regarding insurance options, availability, eligibility, and billing.
• Educate customers about insurance options using a needs-based review process.
• Maintain a strong work ethic and commitment to success daily.

Skills

Interpersonal skills

Communication skills

People-oriented

Organizational skills

Proactive in problem solving

Customer service oriented

Multi-tasking

Relating to customers

Job description

Ruben Sanchez - State Farm Agent is seeking a Customer Relations Representative to join their team in New York. The role focuses on delivering value-based conversations and an outstanding customer experience while supporting business growth.

You will respond to inquiries about insurance options, policy changes, and billing, using a needs-based approach to educate customers. The position offers paid time off and growth opportunities within the agency.