Customer Service Advocate - Flexible Schedule & Growth

Tracey Denson; Wichita Falls (TX); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Simple IRA

Life insurance

Licensing paid by agency

Bonus based on performance

Flexible schedule

Advancement opportunities

Paid time off

Training & development

Job summary

Tracey Denson - State Farm Agent is hiring a Customer Service Representative to support a growing insurance agency. You will help customers with policy information, updates, and claims while delivering friendly, reliable service.

Your role includes coordinating with the agency team and maintaining accurate customer records to enhance overall satisfaction and retention.

Qualifications

• Clear communication and interpersonal skills required.
• Attention to detail and ability to multitask.
• Prior customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Interpersonal skills

Detail-oriented

Job description

Benefits:

• Simple IRA
• Life insurance
• Licensing paid by agency
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Tracey Denson - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.