Customer Experience Advocate – Consumer Affairs

Paycom - ATS; Sharonville (OH); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Competitive compensation

Healthcare benefits

Perks and incentives

Job summary

The Gorilla Glue Company in Sharonville, OH seeks a customer service professional to respond to inquiries via phone, email and social media and to assist consumers with projects and product selection.

You will document each contact in the Consumer Affairs database, develop product knowledge, create brand awareness, and report issues to management.

This role requires a high school diploma, strong communication, typing and interpersonal skills, plus the ability to work well in a team.

Qualifications

• High school diploma or GED required.
• Minimum 2 years of customer service experience.
• Strong typing with excellent written and verbal communication.
• Proficient in Outlook and Word; basic Excel knowledge.

Responsibilities

• Provide exceptional service to consumers via phone, email and social media.
• Document each consumer contact in the Consumer Affairs database per data-entry specs.
• Develop product knowledge to assist with projects and product selection.
• Create brand awareness and help build loyal consumers.
• Monitor feedback and report issues to management.
• Support Consumer Affairs and general office duties including mail and supplies.

Skills

Customer service

Communication

Interpersonal skills

Time management

Problem solving

Team player

Multitasking

Learning agility

Outlook

Word

Excel

PowerBI

Education

High school diploma / GED

Tools

Outlook

Word

Excel

PowerBI

Job description

The Gorilla Glue Company in Sharonville, OH seeks a customer service professional to respond to inquiries via phone, email and social media and to assist consumers with projects and product selection.

You will document each contact in the Consumer Affairs database, develop product knowledge, create brand awareness, and report issues to management.

This role requires a high school diploma, strong communication, typing and interpersonal skills, plus the ability to work well in a team.