Consumer Affairs Specialist- Part-time

The Gorilla Glue Company; Cincinnati (OH); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Competitive compensation packages

Healthcare benefits

Job summary

The Gorilla Glue Company is seeking a customer-focused professional to deliver top-notch service for Gorilla Glue and O’Keeffe’s products. You’ll handle inquiries via phone, email, and social media while documenting interactions and building product knowledge.

You’ll contribute to a positive brand image, maintain strong data practices, and support office tasks as needed in a collaborative culture that values growth and excellence.

Qualifications

• High school diploma or GED or equivalent.
• 2 years customer service experience preferred.
• Strong typing, written, and verbal communication skills.
• Exceptional interpersonal skills, ability to listen patiently and stay calm.
• Team player with courteous and friendly demeanor.
• Strong time management and organizational skills.
• Ability to learn new tasks quickly and handle multiple demands.
• Solid problem solving and decision making skills.
• Working knowledge of Outlook and Word; basic internet and social media.
• Data analytics skills using Excel; PowerBI knowledge preferred.

Responsibilities

• Provide exceptional service to consumers by listening and responding timely to all inquiries and concerns.
• Document each consumer contact in the Consumer Affairs database and follow specifications for data entry.
• Develop and maintain in-depth product knowledge to assist consumers with projects and product selection.
• Create brand awareness to develop loyal consumers.
• Monitor consumer feedback and report issues to management.
• Assist with Consumer Affairs and general office duties including mail, supplies, filing, and other tasks.
• Other duties as assigned.

Skills

Customer service

Typing speed

Communication

Interpersonal skills

Team player

Time management

Organizational skills

Learning agility

Problem solving

Outlook

Microsoft Word

Excel

PowerBI

Education

High school diploma or equivalent

Tools

PowerBI

Outlook

Microsoft Word

Job description

Summary Description: At The Gorilla Glue Company, we're passionate about building strong brands with our fantastic team of employees. We believe in promoting a culture of excellence that empowers, engages, and connects people. This position provides top-notch customer service to consumers of Gorilla Glue and O’Keeffe’s products, answering inquiries and concerns received by phone, e-mail, and social media.

Summary Description: At The Gorilla Glue Company, we're passionate about building strong brands with our fantastic team of employees. We believe in promoting a culture of excellence that empowers, engages, and connects people. This position provides top-notch customer service to consumers of Gorilla Glue and O’Keeffe’s products, answering inquiries and concerns received by phone, e-mail, and social media.

What’s in it for you?

Gorilla Glue has been recognized as a top place to work for 16 years in a row, thanks to our commitment to creating a supportive and engaged workplace culture. We offer competitive compensation packages, comprehensive healthcare benefits, and other perks and incentives to ensure our employees feel valued and supported.

Joining the Gorilla Glue family means being part of a team passionate about building strong brands and promoting a culture of excellence. As an employee, you'll be able to help create high-quality products and build brands that people love. Join us in an inspiring workplace where you can belong, grow, and make a difference.

What will your day look like?

• Provide exceptional service to consumers by listening and responding timely to all inquiries and concerns.
• Document each consumer contact in the Consumer Affairs database and follow specifications for data entry.
• Develop and maintain an in-depth product knowledge to assist consumers with projects and product selection.
• Create brand awareness to develop loyal consumers.
• Monitor consumer feedback and report issues to management.
• Assist with Consumer Affairs and general office duties including mail, supplies, filing, and other tasks.
• Other duties as assigned.

What will you bring to the table?

• High school diploma, GED, or equivalent.
• 2 years customer service experience preferred.
• Strong typing, written, and verbal communication skills.
• Exceptional interpersonal skills, demonstrating the ability to listen patiently and remain calm in difficult situations.
• Team player with a courteous and friendly demeanor and ability to work well with peers and management.
• Strong time management and organizational skills.
• Ability to learn new tasks quickly, retain information, and handle multiple demands.
• Solid problem solving and decision making skills.
• Working knowledge of computer systems, including Outlook and Word. Basic knowledge of internet applications and social media platforms.
• Data analytics skills using Excel.
• PowerBI knowledge preferred.

Physical Demands:

While performing the duties of this job, the employee is frequently required to stoop, reach, stand, walk, lift, pull, push, grasp, talk, hear, see and use repetitive motions. While performing the duties of this job, the employee may frequently lift and or move up to 10 pounds of material, boxes, or sit for long periods of time, etc. Specific vision abilities required by this job include close vision such as reading handwritten and or typed material and must have the ability to focus.

Company Values:

Adhere to The Gorilla Glue Company’s Core Values that ensure everyone works together to exceed expectations.

• Have fun, be passionate and show it!
• Act with integrity and respect in all relationships.
• Communicate openly & appreciate the effort of others.
• Embrace knowledge, growth and change.
• Strive for excellence in what we do every day!