Customer Experience Advocate

Start Club; Culver City (CA); On-site; USD 25,000 - 36,000; Full time

Job summary

Start Club is seeking a friendly, proactive Customer Service Representative to help deliver exceptional experiences for our customers in Culver City, California. You will assist customers with questions about products and services, provide helpful solutions, and build positive relationships through effective communication.

In this role, you’ll address concerns with patience, support daily service goals, and collaborate with colleagues to resolve customer needs efficiently.

Qualifications

• Strong verbal communication and interpersonal skills.
• Friendly, approachable and professional attitude.
• Excellent listening and problem-solving abilities.
• Ability to stay organized in a fast-paced environment.
• Dependable and eager to learn new procedures.
• Previous customer service experience is a plus, but not required.

Responsibilities

• Assist customers with questions about products, services, and available options.
• Provide accurate information and recommend suitable solutions.
• Address customer concerns with patience and professionalism.
• Build positive relationships through effective communication.
• Help customers understand service options and processes.
• Support customer satisfaction initiatives and daily service goals.
• Collaborate with colleagues to resolve customer needs efficiently.

Skills

Verbal communication

Interpersonal skills

Active listening

Organization

Dependable

Willingness to learn

Job description

Start Club is seeking a friendly, proactive Customer Service Representative to help deliver exceptional experiences for our customers in Culver City, California. You will assist customers with questions about products and services, provide helpful solutions, and build positive relationships through effective communication.

In this role, you’ll address concerns with patience, support daily service goals, and collaborate with colleagues to resolve customer needs efficiently.