Client Service Associate

Start Club; Culver City (CA); On-site; USD 42,000 - 52,000; Full time

Job summary

StartClub Corp in Culver City is seeking a personable Client Service Associate to create positive client experiences and strengthen customer relationships. You will engage with clients, understand their needs, and provide helpful recommendations while supporting client satisfaction and business growth.

This role emphasizes strong communication, problem-solving, and a collaborative team approach. You will welcome clients, present product features and promotions, and contribute to sales and

Qualifications

• Strong interpersonal and verbal communication skills.
• Friendly, professional, and customer-focused approach.
• Confidence engaging with clients face-to-face.
• Good listening, organization, and problem-solving skills.
• Motivated to learn and achieve team objectives.
• Previous client service, retail, or sales experience is an advantage but not required.

Responsibilities

• Welcome and assist clients in a friendly and professional manner.
• Build strong relationships through consistent, attentive customer interaction.
• Learn about client needs and recommend appropriate products and services.
• Present product features, benefits, and promotional offers.
• Respond to questions and help resolve customer concerns.
• Identify opportunities to introduce additional products or services.
• Support customer acquisition and client retention initiatives.
• Follow up with clients when appropriate to maintain positive relationships.
• Contribute to individual and team customer service and sales goals.

Skills

Interpersonal skills

Verbal communication

Customer focus

Face-to-face confidence

Listening & organization

Problem solving

Learning mindset

Team collaboration

Job description

About Us

StartClub Corp helps teams clarify the strategic choices behind marketpresence: what to emphasize, where to compete, how to communicate value,and how to keep growth priorities visible across the organization.

About the Role

We are seeking a personable and service-driven Client Service Associate to help create positive client experiences and strengthen customer relationships. The ideal candidate enjoys working directly with people, understanding their needs, and providing helpful recommendations while supporting client satisfaction and business growth.

Responsibilities

• Welcome and assist clients in a friendly and professional manner.
• Build strong relationships through consistent, attentive customer interaction.
• Learn about client needs and recommend appropriate products and services.
• Present product features, benefits, and promotional offers.
• Respond to questions and help resolve customer concerns.
• Identify opportunities to introduce additional products or services.
• Support customer acquisition and client retention initiatives.
• Follow up with clients when appropriate to maintain positive relationships.
• Contribute to individual and team customer service and sales goals.

Qualifications

• Strong interpersonal and verbal communication skills.
• Friendly, professional, and customer-focused approach.
• Confidence engaging with clients face-to-face.
• Good listening, organization, and problem-solving skills.
• Motivated to learn and achieve team objectives.
• Previous client service, retail, or sales experience is an advantage but not required.