Customer Service Representative

Start Club; Culver City (CA); On-site; USD 25,000 - 36,000; Full time

Job summary

Start Club is seeking a friendly, proactive Customer Service Representative to help deliver exceptional experiences for our customers in Culver City, California. You will assist customers with questions about products and services, provide helpful solutions, and build positive relationships through effective communication.

In this role, you’ll address concerns with patience, support daily service goals, and collaborate with colleagues to resolve customer needs efficiently.

Qualifications

• Strong verbal communication and interpersonal skills.
• Friendly, approachable and professional attitude.
• Excellent listening and problem-solving abilities.
• Ability to stay organized in a fast-paced environment.
• Dependable and eager to learn new procedures.
• Previous customer service experience is a plus, but not required.

Responsibilities

• Assist customers with questions about products, services, and available options.
• Provide accurate information and recommend suitable solutions.
• Address customer concerns with patience and professionalism.
• Build positive relationships through effective communication.
• Help customers understand service options and processes.
• Support customer satisfaction initiatives and daily service goals.
• Collaborate with colleagues to resolve customer needs efficiently.

Skills

Verbal communication

Interpersonal skills

Active listening

Organization

Dependable

Willingness to learn

Job description

About Us

StartClub Corp helps teams clarify the strategic choices behind marketpresence: what to emphasize, where to compete, how to communicate value,and how to keep growth priorities visible across the organization.

About the Role

We are seeking a friendly, proactive, and customer-focused Customer Service Representative to help deliver exceptional customer experiences. This role is ideal for someone who enjoys assisting people, understanding their needs, and providing helpful solutions while contributing to a positive and collaborative team environment.

Responsibilities

• Assist customers with questions about products, services, and available options.
• Provide accurate information and recommend suitable solutions.
• Address customer concerns with patience and professionalism.
• Build positive relationships through effective communication.
• Help customers understand service options and processes.
• Support customer satisfaction initiatives and daily service goals.
• Collaborate with colleagues to resolve customer needs efficiently.

Qualifications

• Strong verbal communication and interpersonal skills.
• Friendly, approachable, and professional attitude.
• Excellent listening and problem-solving abilities.
• Ability to remain organized in a fast-paced environment.
• Dependable and willing to learn new procedures.
• Previous customer service experience is a plus, but not required.