Customer Account Representative

Start Club; Culver City (CA); On-site; USD 50,000 - 65,000; Full time

Job summary

StartClub Corp is seeking a motivated Customer Account Representative to support customer accounts and strengthen long-term relationships. You will understand customer needs, provide tailored solutions, and help customers maximize value from products and services.

The role emphasizes strong communication, organization, and a proactive approach to problem-solving, with a focus on ensuring customer satisfaction and retention.

Qualifications

• Excellent communication and interpersonal skills.
• Customer-focused and professional attitude.
• Strong organizational skills and attention to detail.
• Ability to build trust and maintain positive relationships.
• Problem-solving skills and willingness to learn.

Responsibilities

• Build and maintain positive relationships with new and existing customers.
• Assist customers with account-related questions and service requests.
• Explain available products, services, and account options.
• Identify customer needs and recommend appropriate solutions.
• Follow up on customer requests to ensure satisfaction.
• Maintain accurate customer account information and documentation.
• Work with team members to support account retention and customer satisfaction goals.

Skills

Communication

Interpersonal skills

Organization

Detail-orientated

Trust-building

Problem-solving

Job description

About Us

StartClub Corp helps teams clarify the strategic choices behind marketpresence: what to emphasize, where to compete, how to communicate value,and how to keep growth priorities visible across the organization.

About the Role

We are looking for a motivated, detail-oriented, and relationship-focused Customer Account Representative to support customer accounts and strengthen long-term relationships. This opportunity is ideal for someone who enjoys understanding customer needs, providing tailored solutions, and helping customers get the most value from available products and services.

Responsibilities

• Build and maintain positive relationships with new and existing customers.
• Assist customers with account-related questions and service requests.
• Explain available products, services, and account options.
• Identify customer needs and recommend appropriate solutions.
• Follow up on customer requests to ensure satisfaction.
• Maintain accurate customer account information and documentation.
• Work with team members to support account retention and customer satisfaction goals.

Qualifications

• Strong communication and interpersonal skills.
• Customer-focused and professional attitude.
• Excellent organizational skills and attention to detail.
• Ability to build trust and maintain positive relationships.
• Problem-solving skills and willingness to learn.
• Previous account management or customer service experience is a plus, but not required.