Client Experience & Growth Associate

Start Club Corp; Culver City (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

StartClub Corp is seeking a personable Client Service Associate to create positive client experiences and strengthen relationships. You will interact directly with clients, understand their needs, and offer helpful recommendations to support satisfaction and business growth.

This role emphasizes friendly, professional service, effective communication, and the ability to identify opportunities to introduce additional products or services. Join a team focused on client success and growth.

Qualifications

• Strong interpersonal and verbal communication skills.
• Friendly, professional, and customer-focused approach.
• Confident engaging with clients face-to-face.
• Good listening, organization, and problem-solving skills.
• Motivated to learn and achieve team objectives.
• Experience in client service, retail, or sales is an advantage but not required.

Responsibilities

• Welcome and assist clients in a friendly and professional manner.
• Build strong relationships through consistent, attentive customer interaction.
• Learn about client needs and recommend appropriate products and services.
• Present product features, benefits, and promotional offers.
• Respond to questions and help resolve customer concerns.
• Identify opportunities to introduce additional products or services.
• Support customer acquisition and client retention initiatives.
• Follow up with clients when appropriate to maintain positive relationships.
• Contribute to individual and team customer service and sales goals.

Skills

Interpersonal skills

Verbal communication

Customer-focused approach

Listening skills

Problem solving

Motivated to learn

Client service experience (advantage)

Job description

StartClub Corp is seeking a personable Client Service Associate to create positive client experiences and strengthen relationships. You will interact directly with clients, understand their needs, and offer helpful recommendations to support satisfaction and business growth.

This role emphasizes friendly, professional service, effective communication, and the ability to identify opportunities to introduce additional products or services. Join a team focused on client success and growth.