Customer Experience Advisor (Call Center)

PNM Resources; Albuquerque (NM); On-site; USD 36,000 - 42,000; Full time

Job summary

PNM Resources is seeking a Customer Experience Advisor to join our in-office team in Albuquerque, NM. This temp-to-hire role focuses on helping customers with energy needs and finding ways to save energy and money, delivering a personalized and caring experience that anticipates, adapts to, and resolves customer questions.

The position is full-time with the potential to transition to a direct hire based on performance.

Qualifications

• High school diploma or GED with 2–3 years of related experience (e.g. customer service, collections, etc).
• For customer service functions that require driving a company vehicle, must have a valid driver's license in state of residence and meet company's current driving record requirements.

Responsibilities

• Assist customers with energy needs and help them find ways to save energy and money.
• Deliver a personalized and caring experience - anticipate, adapt, and resolve customer needs.

Skills

Customer service

Communication

Problem solving

Education

High school diploma or GED

Tools

Valid driver’s license

Job description

JOB DESCRIPTION

Customer Experience Advisor (Temp-to-Hire)

In office
Full-Time Schedule
Employment Type: Temporary with Opportunity for Direct Hire

We are seeking motivated and customer-focused Customer Experience Advisors to join our team. This is a temp-to-hire opportunity, offering the potential to transition into a direct PNM position based on performance and business needs.

The role is ideal for those with a passion for assisting customers with their energy needs while strengthening and building relationships through helping customers to find ways to save energy and money. Customer Experience Advisors deliver a personalized and caring experience - they anticipate, adapt, and resolve customer needs with the goal of exceeding expectations. Customer Experience Advisors are experts who appreciate our customers and, each other, every day.

REQUIREMENTS, EDUCATION AND/OR EXPERIENCE:

• High school diploma or GED with two to three years of related/applicable experience (e.g. customer service, collections, etc), or an equivalent combination of education and/or experience related to the discipline.
• For customer service functions that require driving a company vehicle, must have a valid drivers license in state of residence and meet company's current driving record requirements.

SAFETY AND ADA STATEMENT

Safety Statement:
Safety is a core value at (TXNM Energy/PNM/TNMP) and our vision, "everyone goes home safe", reflects our commitment to promoting an environment conducive to learning, improving and building safety practices. Our safety value is built upon the belief that every employee deserves to work in an environment free from harm.

Americans with Disabilities Act (ADA) Statement:
If you require assistance with the job application process due to a disability, please contact HR ADA Analyst, at 505-241-4627.