Energy Customer Experience Specialist (Temp-to-Hire)

PNM Resources; Albuquerque (NM); On-site; USD 36,000 - 42,000; Full time

Job summary

PNM Resources is seeking a Customer Experience Advisor to join our in-office team in Albuquerque, NM. This temp-to-hire role focuses on helping customers with energy needs and finding ways to save energy and money, delivering a personalized and caring experience that anticipates, adapts to, and resolves customer questions.

The position is full-time with the potential to transition to a direct hire based on performance.

Qualifications

• High school diploma or GED with 2–3 years of related experience (e.g. customer service, collections, etc).
• For customer service functions that require driving a company vehicle, must have a valid driver's license in state of residence and meet company's current driving record requirements.

Responsibilities

• Assist customers with energy needs and help them find ways to save energy and money.
• Deliver a personalized and caring experience - anticipate, adapt, and resolve customer needs.

Skills

Customer service

Communication

Problem solving

Education

High school diploma or GED

Tools

Valid driver’s license

Job description

PNM Resources is seeking a Customer Experience Advisor to join our in-office team in Albuquerque, NM. This temp-to-hire role focuses on helping customers with energy needs and finding ways to save energy and money, delivering a personalized and caring experience that anticipates, adapts to, and resolves customer questions.

The position is full-time with the potential to transition to a direct hire based on performance.