Customer Experience Advisor

El Car Wash; Town of Florida (NY); On-site; USD 19,286 - 27,552; Part time

Benefits offered by this job

Health benefits

401(k) with matching

Paid time off

Parental leave

Tuition reimbursement

Pet insurance

Mental health days

On-the-job training

Free car washes

Job summary

El Car Wash is seeking a Customer Experience Advisor to be the face of EL, delivering energetic service and real sales drive that turns interactions into loyalty. You’ll welcome customers, educate them about memberships, and convert interest into lasting relationships.

In this frontline role, you’ll log feedback in Micrologic, maintain a safe, welcoming site, and drive loyalty while ensuring every guest leaves with a positive impression of the brand.

Qualifications

• Welcome customers with confidence and a genuine smile.
• Educate customers on the Unlimited Membership program and convert interest into loyalty.
• Close sales while maintaining trust and avoiding pushiness.
• Resolve concerns quickly and professionally.
• Maintain a clean, safe and welcoming environment.
• Log customer feedback in Micrologic and share insights with the team.

Responsibilities

• Set the tone from the start with energy and a genuine smile.
• Drive membership growth through effective product knowledge.
• Turn service moments into sales by reading customers and adapting approach.
• Handle difficult moments and leave customers impressed.
• Keep the site clean, safe and welcoming for all visitors.
• Capture feedback and communicate insights to the team proactively.

Skills

Customer-centric

Team collaboration

Problem solving

Communication

Sales awareness

Product knowledge

Tools

Micrologic

Job description

THE ROLE

At El Car Wash, we don't just serve customers — we create standout experiences that keep them coming back. As a Customer Experience Advisor, you are the face of EL. You combine genuine service energy with real sales drive — converting every interaction into membership growth and every visit into lasting loyalty.

Level: Frontline | Hourly

Department: Site Operations

THE ROLE

At El Car Wash, we don't just serve customers — we create standout experiences that keep them coming back. As a Customer Experience Advisor, you are the face of EL. You combine genuine service energy with real sales drive — converting every interaction into membership growth and every visit into lasting loyalty.

What You'll Own

• Set the tone from the start - Welcome every customer with confidence, energy, and a genuine smile. First impressions here aren't just important — they're everything.
• Drive membership growth - Educate customers on our Unlimited Membership program and confidently convert interest into loyalty. You know the product, you believe in it, and it shows.
• Turn service into sales - Read the customer, adjust your approach, and close — without ever being pushy. You earn trust quickly and use it.
• Handle the hard moments - Resolve concerns quickly and professionally. When things go sideways, you make it right and leave them impressed.
• Keep the site sharp - Maintain a clean, safe, and welcoming environment — your standards are visible in every customer-facing area.
• Capture what matters - Log customer feedback in Micrologic, flag issues early, and communicate insights to the team proactively.

How You Show Up — Ecw Competencies

• Customer-Centric Approach — Demonstrates positive customer interactions, listens actively, and follows service standards to create a great customer experience.
• Drives Results — Completes tasks reliably, stays focused on priorities, and takes responsibility for individual performance — tasks are done fully and correctly.
• Problem-Solving — Addresses routine challenges, makes sound day-to-day decisions, and asks for help when needed.
• Team Collaboration — Works well with teammates, communicates openly, and contributes to a supportive team environment.
• Job Knowledge & Technical Proficiency — Understands job responsibilities, products, and tools needed to perform work accurately.
• Safety & Compliance — Follows safety procedures, uses equipment correctly, and speaks up about hazards.

Why El Car Wash

Fast-paced, team-driven, and customer-obsessed — El Car Wash is where your sales energy and service instincts shine. Florida's #1 express car wash and growing fast. Your career is about to take off.

What You'll Get

• Full comprehensive benefits (Health, Vision, Dental)
• 401(k) with 4% match — yes, free money
• Paid time off
• Parental leave (maternity & paternity)
• Tuition reimbursement
• Pet insurance
• Mental health days
• On-the-job training and real career growth
• FREE car washes