Customer Experience Advisor

El Car Wash; Novi (MI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health, Vision, Dental

401(k) with 4% match

Paid time off

Parental leave

Tuition reimbursement

Pet insurance

Mental health days

On-the-job training and career growth

Free car washes

Job summary

El Car Wash is seeking a Customer Experience Advisor to be the approachable face at our Novi site. You’ll blend energetic service with smart selling to grow memberships and loyalty during every visit.

In this frontline, hourly role, you’ll welcome guests, explain the Unlimited Membership, handle concerns, keep the site clean, and log feedback in Micrologic. Previous sales or hospitality experience helps, and English/Spanish bilingual is a strong plus.

Qualifications

• Reliable attendance and professional image.
• Extroverted, high-energy presence for customer-facing moments.
• Proven ability to build rapport quickly and influence without being pushy.
• Goal-oriented and results-driven with numbers focus.
• Strong empathy paired with sales drive.
• Confident handling complaints on the spot.
• Comfortable with POS systems and site technology.
• Evenings, weekends and holidays; outdoor work in all weather.
• Prior sales, retail, or hospitality experience is a plus.
• Bilingual English/Spanish is a strong plus in certain markets.

Responsibilities

• Welcome customers with confidence, energy and a smile.
• Educate customers on Unlimited Membership and convert to loyalty.
• Read customers and close sales without being pushy.
• Resolve concerns quickly and professionally.
• Maintain a clean, safe, and welcoming site.
• Log customer feedback in Micrologic and share insights.

Skills

Reliable attendance

Extroverted energy

Rapport building

Goal-oriented

Empathy with sales

Complaint handling

POS systems

Evenings/weekends/holidays

Sales/retail/hospitality experience

Bilingual English/Spanish

Tools

POS systems

Site technology

Job description

THE ROLE

At El Car Wash, we don't just serve customers - we create standout experiences that keep them coming back. As a Customer Experience Advisor, you are the face of EL. You combine genuine service energy with real sales drive - converting every interaction into membership growth and every visit into lasting loyalty.

Level: Frontline | Hourly
Department: Site Operations

What You'll Own

• Set the tone from the start - Welcome every customer with confidence, energy, and a genuine smile. First impressions here aren't just important - they're everything.
• Drive membership growth - Educate customers on our Unlimited Membership program and confidently convert interest into loyalty. You know the product, you believe in it, and it shows.
• Turn service into sales - Read the customer, adjust your approach, and close - without ever being pushy. You earn trust quickly and use it.
• Handle the hard moments - Resolve concerns quickly and professionally. When things go sideways, you make it right and leave them impressed.
• Keep the site sharp - Maintain a clean, safe, and welcoming environment - your standards are visible in every customer-facing area.
• Capture what matters - Log customer feedback in Micrologic, flag issues early, and communicate insights to the team proactively.

Qualifications

What You Bring

• Reliable attendance and professional image - you show up on time, polished, and ready
• Charismatic, high-energy presence - extroverted, naturally engaging, thrives in customer-facing moments
• Proven ability to build rapport quickly and influence without being pushy
• Goal-oriented and results-driven - you know your numbers and you care about hitting them
• Strong empathy paired with sales drive - you read the customer and adjust accordingly
• Confident handling complaints and concerns on the spot - you resolve, you don't deflect
• Comfortable with POS systems and site technology
• Available for evenings, weekends, and holidays; comfortable working outdoors in all conditions
• Prior sales, retail, or hospitality experience is a plus
• Bilingual (English/Spanish) - strong plus in South Florida markets

How You Show Up - Ecw Competencies

• Customer-Centric Approach - Demonstrates positive customer interactions, listens actively, and follows service standards to create a great customer experience.
• Drives Results - Completes tasks reliably, stays focused on priorities, and takes responsibility for individual performance - tasks are done fully and correctly.
• Problem-Solving - Addresses routine challenges, makes sound day-to-day decisions, and asks for help when needed.
• Team Collaboration - Works well with teammates, communicates openly, and contributes to a supportive team environment.
• Job Knowledge & Technical Proficiency - Understands job responsibilities, products, and tools needed to perform work accurately.
• Safety & Compliance - Follows safety procedures, uses equipment correctly, and speaks up about hazards.

Why El Car Wash

Fast-paced, team-driven, and customer-obsessed - El Car Wash is where your sales energy and service instincts shine. Florida's #1 express car wash and growing fast. Your career is about to take off.

What You'll Get

• Full comprehensive benefits (Health, Vision, Dental)
• 401(k) with 4% match - yes, free money
• Paid time off
• Parental leave (maternity & paternity)
• Tuition reimbursement
• Pet insurance
• Mental health days
• On-the-job training and real career growth
• FREE car washes