Customer Experience Advisor

El Car Wash

Miami (FL)

On-site

USD 17,000 - 22,000

Part time

5 days ago

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Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k) with match

Paid time off

Parental leave

Tuition reimbursement

Pet insurance

Mental health days

On-the-job training

Free car washes

Job summary

El Car Wash is seeking a Customer Experience Advisor to be the face of EL, delivering confident service and driving membership growth. This frontline, hourly role emphasizes converting interactions into loyalty and ensuring customers leave with a standout experience.

You will welcome guests, educate them on the Unlimited Membership, resolve issues professionally, and maintain a clean environment. Availability for evenings, weekends, and holidays is required, with outdoor work in all conditions.

Qualifications

Reliable attendance and professional image.
Charismatic, high-energy presence — extroverted, naturally engaging.
Proven ability to build rapport quickly and influence without being pushy.
Goal-oriented and results-driven — you know your numbers and you care about hitting them.
Strong empathy paired with sales drive — you read the customer and adjust accordingly.
Confident handling complaints and concerns on the spot.
Comfortable with POS systems and site technology.
Available for evenings, weekends, and holidays; comfortable working outdoors in all conditions.
Prior sales, retail, or hospitality experience is a plus.
Bilingual (English/Spanish) — strong plus in South Florida markets.

Responsibilities

Welcome every customer with confidence, energy, and a genuine smile.
Educate customers on our Unlimited Membership program and convert interest into loyalty.
Read the customer, adjust your approach, and close — without ever being pushy.
Resolve concerns quickly and professionally. When things go sideways, you make it right and leave them impressed.
Maintain a clean, safe, and welcoming environment — your standards are visible in every customer-facing area.
Log customer feedback in Micrologic, flag issues early, and communicate insights to the team proactively.

Skills

Reliable attendance

Charismatic presence

Rapport building

Goal-oriented

Empathy with sales

Handling complaints

POS experience

Evenings/weekends/holidays

Sales/retail/hospitality experience (a

Bilingual English/Spanish

Job description

THE ROLE

At El Car Wash, we don't just serve customers — we create standout experiences that keep them coming back. As a Customer Experience Advisor, you are the face of EL. You combine genuine service energy with real sales drive — converting every interaction into membership growth and every visit into lasting loyalty.

Level: Frontline | Hourly

Department: Site Operations

THE ROLE

What You'll Own

Set the tone from the start -

Welcome every customer with confidence, energy, and a genuine smile. First impressions here aren't just important — they're everything.

Drive membership growth -

Educate customers on our Unlimited Membership program and confidently convert interest into loyalty. You know the product, you believe in it, and it shows.

Turn service into sales -

Read the customer, adjust your approach, and close — without ever being pushy. You earn trust quickly and use it.

Handle the hard moments -

Resolve concerns quickly and professionally. When things go sideways, you make it right and leave them impressed.

Keep the site sharp -

Maintain a clean, safe, and welcoming environment — your standards are visible in every customer-facing area.

Capture what matters -

Log customer feedback in Micrologic, flag issues early, and communicate insights to the team proactively.

Qualifications

WHAT YOU BRING

Reliable attendance and professional image — you show up on time, polished, and ready
Charismatic, high-energy presence — extroverted, naturally engaging, thrives in customer-facing moments
Proven ability to build rapport quickly and influence without being pushy
Goal-oriented and results-driven — you know your numbers and you care about hitting them
Strong empathy paired with sales drive — you read the customer and adjust accordingly
Confident handling complaints and concerns on the spot — you resolve, you don't deflect
Comfortable with POS systems and site technology
Available for evenings, weekends, and holidays; comfortable working outdoors in all conditions
Prior sales, retail, or hospitality experience is a plus
Bilingual (English/Spanish) — strong plus in South Florida markets

How You Show Up — Ecw Competencies

Customer-Centric Approach — Demonstrates positive customer interactions, listens actively, and follows service standards to create a great customer experience.
Drives Results — Completes tasks reliably, stays focused on priorities, and takes responsibility for individual performance — tasks are done fully and correctly.
Problem-Solving — Addresses routine challenges, makes sound day-to-day decisions, and asks for help when needed.
Team Collaboration — Works well with teammates, communicates openly, and contributes to a supportive team environment.
Job Knowledge & Technical Proficiency — Understands job responsibilities, products, and tools needed to perform work accurately.
Safety & Compliance — Follows safety procedures, uses equipment correctly, and speaks up about hazards.

Why El Car Wash

Fast-paced, team-driven, and customer-obsessed — El Car Wash is where your sales energy and service instincts shine. Florida's #1 express car wash and growing fast. Your career is about to take off.

What You'll Get