Customer Experience Advisor

El Car Wash; Miami (FL); On-site; USD 19,000 - 29,000; Full time

Benefits offered by this job

Health benefits

Vision insurance

Dental insurance

401(k) with match

Paid time off

Parental leave

Tuition reimbursement

Pet insurance

Mental health days

On-the-job training

Free car washes

Job summary

El Car Wash in Miami, FL is hiring a Customer Experience Advisor to greet customers, educate about Unlimited Memberships, and convert interactions into loyalty. You’ll drive sales while delivering standout service in a fast-paced, outdoor environment.

Ideal candidates are energetic, personable, and bilingual, with a knack for building rapport and handling concerns gracefully. Evening/Weekend shifts are required, with on-site training provided.

Qualifications

• Reliability and punctuality are essential.
• Extroverted, high-energy, customer-facing presence.
• Ability to build rapport quickly and influence without pressure.
• Goal-oriented with a trackable results mindset.
• Strong empathy paired with sales drive.
• Confident handling of complaints on the spot.
• Comfortable with POS systems and site tech.
• Available for evenings, weekends, and holidays; outdoor work.
• Bilingual English/Spanish is a plus in South Florida.

Responsibilities

• Set the tone from the start - Welcome customers with confidence, energy, and a genuine smile.
• Drive membership growth - Educate customers on Unlimited Memberships and convert interest into loyalty.
• Turn service into sales - Read the customer, adjust approach, and close without pushiness.
• Handle the hard moments - Resolve concerns quickly and professionally, leaving them impressed.
• Keep the site sharp - Maintain a clean, safe, welcoming environment.
• Capture what matters - Log feedback in Micrologic, flag issues, and share insights with the team proactively.

Skills

Reliable attendance

Charismatic presence

Rapport building

Sales driven

Empathy

Complaint handling

POS systems

Bilingual English/Spanish

Tools

POS systems

Job description

THE ROLE

At El Car Wash, we don't just serve customers — we create standout experiences that keep them coming back. As a Customer Experience Advisor, you are the face of EL. You combine genuine service energy with real sales drive — converting every interaction into membership growth and every visit into lasting loyalty.

Level: Frontline | Hourly

Department: Site Operations

What You'll Own

• Set the tone from the start - Welcome every customer with confidence, energy, and a genuine smile. First impressions here aren't just important — they're everything.
• Drive membership growth - Educate customers on our Unlimited Membership program and confidently convert interest into loyalty. You know the product, you believe in it, and it shows.
• Turn service into sales - Read the customer, adjust your approach, and close — without ever being pushy. You earn trust quickly and use it.
• Handle the hard moments - Resolve concerns quickly and professionally. When things go sideways, you make it right and leave them impressed.
• Keep the site sharp - Maintain a clean, safe, and welcoming environment — your standards are visible in every customer-facing area.
• Capture what matters - Log customer feedback in Micrologic, flag issues early, and communicate insights to the team proactively.

Qualifications

WHAT YOU BRING

• Reliable attendance and professional image — you show up on time, polished, and ready
• Charismatic, high-energy presence — extroverted, naturally engaging, thrives in customer-facing moments
• Proven ability to build rapport quickly and influence without being pushy
• Goal-oriented and results-driven — you know your numbers and you care about hitting them
• Strong empathy paired with sales drive — you read the customer and adjust accordingly
• Confident handling complaints and concerns on the spot — you resolve, you don't deflect
• Comfortable with POS systems and site technology
• Available for evenings, weekends, and holidays; comfortable working outdoors in all conditions
• Prior sales, retail, or hospitality experience is a plus
• Bilingual (English/Spanish) — strong plus in South Florida markets

How You Show Up — Ecw Competencies

• Customer-Centric Approach — Demonstrates positive customer interactions, listens actively, and follows service standards to create a great customer experience.
• Drives Results — Completes tasks reliably, stays focused on priorities, and takes responsibility for individual performance — tasks are done fully and correctly.
• Problem-Solving — Addresses routine challenges, makes sound day-to-day decisions, and asks for help when needed.
• Team Collaboration — Works well with teammates, communicates openly, and contributes to a supportive team environment.
• Job Knowledge & Technical Proficiency — Understands job responsibilities, products, and tools needed to perform work accurately.
• Safety & Compliance — Follows safety procedures, uses equipment correctly, and speaks up about hazards.

Why El Car Wash

Fast-paced, team-driven, and customer-obsessed — El Car Wash is where your sales energy and service instincts shine. Florida's #1 express car wash and growing fast. Your career is about to take off.

What You'll Get

• Full comprehensive benefits (Health, Vision, Dental)
• 401(k) with 4% match — yes, free money
• Paid time off
• Parental leave (maternity & paternity)
• Tuition reimbursement
• Pet insurance
• Mental health days
• On-the-job training and real career growth
• FREE car washes