Customer Experience Admin Specialist

City Of South Fulton; South Fulton (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

The City of South Fulton is seeking an Administrative Technician to support City Hall with clerical tasks, customer interactions, and departmental operations. This full-time, on-site role emphasizes accuracy, professionalism, and strong communication.

Applicants should have a high school diploma or GED and at least two years of related experience. Bilingual Spanish speakers are preferred to assist a diverse community and improve service delivery.

Qualifications

• High school diploma or GED required.
• Two years of call center, secretarial, office administration, or customer service experience.
• Preference: bilingual Spanish speaker with 3–5 years of fluency.

Responsibilities

• Answer incoming calls and redirect as appropriate.
• Provide information to customers on the phone, in person, and in writing.
• Resolve simple questions and concerns.
• Ensure every interaction is handled with the highest level of ownership, customer service, and quality.
• Demonstrate care for each customer by being courteous and professional, and always maintaining a positive attitude.
• Provide an exceptional customer experience with every interaction.
• Ability to work in a fast-paced environment and multitask.
• Requires the ability to speak on the phone while using a computer.
• Logic and problem-solving skills.
• Excellent communication skills, both verbal and written.
• Highly developed interpersonal communication skills.
• Ability to meet quality standards.
• Any other duties as assigned.

Skills

Customer service

Communication skills

Interpersonal skills

Multitasking

Telephone etiquette

Problem solving

Education

High school diploma or GED

2 years of call center/secretarial/office admin/customer service experience

Fluency in Spanish

Tools

None

Job description

The City of South Fulton is seeking an Administrative Technician to support City Hall with clerical tasks, customer interactions, and departmental operations. This full-time, on-site role emphasizes accuracy, professionalism, and strong communication.

Applicants should have a high school diploma or GED and at least two years of related experience. Bilingual Spanish speakers are preferred to assist a diverse community and improve service delivery.