Customer Experience Account Specialist

Tata Technologies; Bridgewater (MA); On-site; USD 45,000 - 65,000; Full time

Job summary

Tata Technologies is seeking a Customer Service Account Specialist in Bridgewater to own the end-to-end customer journey, deliver exceptional CSX, and serve as the single point of contact for customers while coordinating with internal teams to meet expectations and needs.

Responsibilities include managing customer interactions (inbound/outbound), driving an outstanding customer experience, and supporting order-to-cash activities while building trust and sustaining positive relationships.

Qualifications

• 2–5 years of experience in Customer Service / Supply Chain / Sales.
• Customer facing operations (e.g. Customer Service, Sales).
• Order to cash process knowledge.

Responsibilities

• Be the single point of contact for customers and ensure a positive, professional experience.
• Run OTC and Customer Service Management focusing on in/outbound activities.
• Capture feedback and drive continuous improvement through CRM data and reports.
• Collaborate with CSX, CoE, GBS+, and Supply Chain to align priorities.
• Support CRM data entry and scheduling follow-ups to enable retention and growth.
• Identify opportunities to secure new business or support retention through customer interactions.
• Ensure compliance with corporate standards and related requirements.

Skills

Customer Service

Supply Chain

Sales

Tools

Service Cloud

SAP

Job description

Tata Technologies is seeking a Customer Service Account Specialist in Bridgewater to own the end-to-end customer journey, deliver exceptional CSX, and serve as the single point of contact for customers while coordinating with internal teams to meet expectations and needs.

Responsibilities include managing customer interactions (inbound/outbound), driving an outstanding customer experience, and supporting order-to-cash activities while building trust and sustaining positive relationships.