Customer Excellence - Delay Analysis SME

Advanced Tech Placement; Atlanta (GA); On-site; USD 70,000 - 110,000; Full time

Job summary

Advanced Tech Placement is seeking a Customer Excellence - Delay Analysis SME to support clients in construction delay analysis, CPM scheduling, and platform adoption. This role blends consultancy with product feedback in a customer-facing environment.

You will perform schedule reviews, present findings, guide best practices, and collaborate with Sales and Customer Success to drive adoption. Requires 3–5 years' experience, Primavera P6 or MS Project, and strong communication.

Qualifications

• 3–5 years of experience performing construction delay analysis or forensic schedule analysis.
• Strong knowledge of CPM scheduling techniques.
• Experience at delay analysis or claims consulting firm.

Responsibilities

• Perform schedule reviews and delay analysis using CPM scheduling principles and analytics.
• Interpret project schedule data and communicate findings to customers.
• Guide customers on best practices for schedule quality and delay analysis methodologies.
• Assist customers in applying delay analysis techniques within the platform.
• Provide product feedback and insights to improve platform capabilities.
• Support the Sales team with technical demonstrations and schedule analytics expertise.
• Collaborate with Customer Success to ensure customer adoption and retention.
• Contribute subject matter expertise to marketing initiatives such as webinars, content, and thought leadership.

Skills

CPM scheduling

Delay analysis

Communication

Customer-facing

Data interpretation

Education

Bachelor's degree in Engineering/Construction Management

Tools

Primavera P6

Microsoft Project

Job description

We are looking for a Customer Excellence - Delay Analysis SME

This role is a unique opportunity for a construction delay analyst or scheduling consultant looking to transition from traditional consulting into the construction technology space. The position is highly collaborative and customer-facing, working across various teams to ensure customer success.

Responsibilities:

• Perform schedule reviews and delay analysis using CPM scheduling principles and analytics.
• Interpret project schedule data and communicate findings to customers.
• Guide customers on best practices for schedule quality and delay analysis methodologies.
• Assist customers in applying delay analysis techniques within the platform.
• Provide product feedback and insights to improve platform capabilities.
• Support the Sales team with technical demonstrations and schedule analytics expertise.
• Collaborate with Customer Success to ensure customer adoption and retention.
• Contribute subject matter expertise to marketing initiatives such as webinars, content, and thought leadership.

Requirements:

• 3-5 years of experience performing construction delay analysis or forensic schedule analysis.
• Strong knowledge of CPM scheduling techniques.
• Experience working for a delay analysis or claims consulting firm.
• Familiarity with multiple delay analysis methodologies.
• Proficiency with Primavera P6 and/or Microsoft Project.
• Bachelor’s degree required (Engineering, Construction Management, or related field preferred).
• Strong communication skills and the ability to present complex schedule information to clients.
• Comfortable in a customer-facing role.

Preferred Skills:

• Experience working in the construction industry.