Customer Engineer

Quiet Capital; United States; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation

Company equity

Remote first & flexible work environment

Flexible paid time off

Comprehensive healthcare

Choice of hardware

$1000 for home office setup

Monthly WFH stipend

Team events & gatherings

Collaboration with industry leaders

Job summary

Diagrid is seeking a Customer Engineer to understand and address customer needs through innovative solutions using open-source technologies. This role involves onboarding clients to Diagrid Cloud and providing architectural guidance on cloud-native applications.

Ideal candidates should have at least 3 years of experience in a technical customer-facing role, with strong skills in programming languages and cloud architecture. A remote-first work environment is offered along with competitive compensation.

Qualifications

• 3+ years in a technical customer-facing role.
• Experience in designing and building enterprise applications.
• Excellent customer engagement and communication skills.

Responsibilities

• Assist customers by designing and implementing solutions.
• Create and deliver customer demos and PoCs.
• Work closely with product teams to scope features.

Skills

Customer engagement and communication skills

Cloud architecture patterns

Distributed systems

Programming in Java, .NET, or Go

Node.js and Python

Experience with open source software

Version control systems (Git)

Tools

Kubernetes

Docker

Job description

The Role:

As a Customer Engineer at Diagrid, your goal is to quickly understand the customer's needs and pain points to design and implement solutions using open source and Diagrid technologies. You are an expert in listening to customers, understanding their needs and requirements, aggregating their feedback and writing code with them to successfully get them on a path of success using Diagrid products.

Your day-to-day consists of working with new prospective customers who are looking to use open-source Dapr in their solutions, whether these are existing brownfield or new greenfield applications, and then onboarding them to Diagrid Cloud. You will engage with users by creating and delivering customer demos, building Proof of Concept (PoC) solutions in a variety of programming languages and be providing architecture guidance on a broad set of technologies focused in the Cloud Native space. You will use your expert knowledge of cloud engineering and system design to help customers with their most important distributed system challenges.

The Customer Engineer is an integral part of the Engineering team. You will bring your knowledge and insights from these real world customer engagements to directly impact Diagrid products. You will be the voice of the customer in the company and work closely with the product team to scope product features and prioritize user feedback. You will inform the leadership team of where you see the biggest customer pain points and help identify opportunities. Your insights will be greatly valued and accounted for in both product and even strategic direction.

We’d especially love to hear from you if you have...

Prior experience working as a cloud architect or Technical Product Manager. Experience with modern application architectures and cloud-native development practices. Prior experience in a high-growth startup focusing on cloud and open source technologies.

We strongly uphold our values and culture and actively seek this out in all people applying to this position.

You’ll love this job because...

• You enjoy working to discover customer challenges and finding unique solutions using your technical expertise
• You enjoy using a diversity of programing languages, developer frameworks and technologies, meeting customers with the technology they are using today and helping them adapt and adopt to the cloud and open source
• You like gathering customer feedback across a wide range of users and scoping their issues and feature requests into user stories to be implemented by engineering
• You love working in a startup environment where things change rapidly, and you are directly responsible for its success
• You are interested in cloud architecture patterns and building distributed applications across clouds and platforms

Qualifications:

• 3+ years in a Solutions Engineer, Sales Engineer, Developer Advocate, or similar technical customer-facing role
• Excellent customer engagement and communication skills
• Experience in designing and building enterprise applications and solutions
• Solid understanding of computer science principles with a focus on distributed systems
• Solid developer experience in at least one of Java, .NET or Go
• Good experience with Node and PythonExperience with open source software
• Experience with Git based version control systems
• Ability to shift priorities quickly and adapt to changing circumstances
• Bonus: experience with Kubernetes, Docker or other container based systems
• Bonus: experience with public cloud provider
• Bonus: experience with developer frameworks including .ASP.NET Core, Express, Django, Spring Boot
• Bonus; experience with Dapr http://dapr.io

Diagrid Benefits:

• Competitive compensation
• Company equity
• Remote first & flexible work environment
• Flexible paid time off
• Comprehensive healthcare for you and your dependents
• Choice of hardware
• $1000 for home office setup
• Monthly WFH stipend
• Team events & gatherings
• Chance to collaborate with industry-leading figures

Diagrid, Inc. is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. We embrace and celebrate differences and diversity.