Solutions Engineer

Carbon Arc; New York (NY); Hybrid; USD 80,000 - 120,000; Full time

Benefits offered by this job

Fully paid healthcare benefits

Remote work options

401(k) plan with employer contributions

Paid time off

Generous parental and family leave policies

Job summary

Carbon Arc is seeking a Solutions Engineer based in New York, NY. In this role, you will directly engage with customers to facilitate the integration of Carbon Arc solutions, ensuring they derive maximum value from our platform.

The successful candidate will leverage their coding abilities, data expertise, and customer interaction skills to lead technical deployments, building sustainable and reproducible solutions tailored to customer needs. Comprehensive healthcare benefits and a remote-first work culture are offered.

Qualifications

• 3+ years experience in solutions engineering or related field.
• Strong written and verbal communication skills.
• Proficiency in at least one programming language.
• Experience with SQL and data manipulation.
• Understanding of data formats and access patterns.
• Hands-on experience with AI applications.

Responsibilities

• Own customer integrations from scope to delivery.
• Demonstrate capabilities of Carbon Arc.
• Empower customers through documentation and support.
• Identify customer needs and establish reference solutions.
• Facilitate adoption and time-to-value discussions.
• Provide feedback to product and engineering teams.

Skills

Production software or solutions experience

Strong communication skills

Proficiency in Python

Data skills (SQL)

Understanding of modern data landscape

Hands-on AI experience

Problem-solving for ambiguous customer issues

Bias toward customer outcomes

Job description

Solutions Engineering is where Carbon Arc meets its customers. We work directly with the investors, strategists, researchers, and builders by helping them integrate Carbon Arc into their stack, build on top of it, and get real value out of our growing data asset catalog unified under a single ontology. We're the technical partner who turns "here's our data platform" into "here's the thing you actually needed."

We're hiring a Solutions Engineer who is equally comfortable with code, data, and customers. You'll partner with customers across their lifecycle, occasionally helping prove out the platform during a sales cycle, but mostly after the deal is signed: leading integrations, building the agents, notebooks, dashboards, and reference implementations that show what's possible, and helping customers' own teams build confidently on top of Carbon Arc.

The role is high-trust and high-autonomy. You'll often be a customer's main technical point of contact, focused on getting them successfully deployed and self-sufficient. We want strong engineers who like being close to customers and are energized by making someone else's problem disappear.

What You'll Do

• Own customer integrations end to end: scope the approach, design how Carbon Arc fits their environment (catalog access, identity-bound consumption, MCP, SSO), and deliver a working solution alongside their users, engineers, and leadership
• Show what's possible with Carbon Arc: agents, RAG and graph-based retrieval over the Carbon Arc knowledge graph, MCP-driven workflows, notebooks, dashboards, and natural-language interfaces against the catalog
• Enable customers to stand on their own: pair with their engineers, write the docs and examples they need, and clear blockers as they surface during deployment
• Identify each customer's real needs, then turn what works into reproducible motions: patterns, templates, and reference solutions that scale
• Drive adoption and time-to-value, stepping into sales and partnership conversations when the technical stakes call for it
• Close the loop with product and engineering: bring feedback back from real deployments and influence what we build next

What You'll Bring

• 3+ years shipping production software or solutions close to customers (solutions engineering, implementation or integration engineering, forward deployed engineering, applied work, or similar)
• Strong written and verbal communication. You can run a customer call, write a clear design doc, and produce a clean README in the same day. You're comfortable being the technical face of Carbon Arc to a customer's engineers and executives
• Strong proficiency in at least one general-purpose programming language (Python preferred), and the willingness to be useful in whatever language the customer is already using
• Strong data skills: comfort with SQL, a taste for what clean data looks like, instincts for joining and shaping messy datasets, and the ability to drop into a notebook and produce something useful within an hour
• A working understanding of the modern data landscape, including formats (Parquet, Iceberg, Arrow), warehouses and lakehouses, catalogs, data contracts, and common access patterns
• Hands‑on AI experience. You've built applications with LLMs, shipped agents, run into RAG's failure modes firsthand, and have a feel for what's production-ready versus what's just a demo
• A track record of taking an ambiguous customer problem from first conversation to a working, adopted solution with minimal supervision
• A bias toward customer outcomes: you measure success by whether the customer got value, not by how much you shipped, and have a low tolerance for hand‑waving

Nice to Have

• Serious time spent inside real datasets: financial data, behavioral data, or something similar. You can speak to use cases, common gotchas, and what good looks like
• Experience building good data engineering systems: well-structured pipelines, sound data models, and integrations that are reliable, maintainable, and easy to operate in production
• Familiarity with semantic data modeling and graphs: ontologies, knowledge graphs, entity resolution, and graph databases (Neo4j or similar), and a feel for how semantics make data easier to reason over
• Hands‑on experience with the Model Context Protocol (MCP), agent frameworks (LangGraph, OpenAI Agents SDK, etc.), or graph-based retrieval patterns
• Frontend chops sufficient to ship a clean prototype UI when the moment calls for it (React, Next.js, Streamlit, or similar)

What We Offer

• Fully paid healthcare benefits (Medical, Dental, Vision)
• Remote work options
• 401(k) plan with employer contributions
• Paid time off
• Generous parental and family leave policies
• Challenging problems to tackle with a supportive, entrepreneurially driven team
• A strong work culture centered on integrity, excellence, truth, trust, and transparency

Location

Carbon Arc is headquartered in New York City and operates as a remote‑first company. Team members are expected to travel for in-person onsite gatherings at least one week per quarter to collaborate, plan, and connect as a team.

Disclaimer

Note to Recruiters and Placement Agencies: Carbon Arc does not accept unsolicited resumes from recruiters or placement agencies. Any resume submitted without a prior written agreement will be deemed the property of Carbon Arc, and no fee will be paid in the event of a hire.

Equal Opportunity Employer

Carbon Arc is an Equal Opportunity Employer and is committed to fair and equitable hiring practices. All hiring decisions are based on strategic business needs, job requirements, and individual qualifications. All candidates are considered without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, pregnancy, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local law.

Accommodations

Carbon Arc is committed to providing reasonable accommodations throughout the hiring process for qualified individuals with disabilities. If you require an accommodation to participate in the application or interview process, please contact us at [e-mail] .

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