Customer Engineer

Sentinel Technologies; Milwaukee (WI); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K

Life Insurance

Two weeks' vacation

Certification and hands-on training

Employee discount

Job summary

Sentinel Technologies, Inc. in Milwaukee, WI, is seeking a Customer Engineer to provide on-site IT support at client locations.

You will troubleshoot and repair desktops and laptops, perform software imaging, and ensure systems are secure and fully functional. This full-time, on-site role requires a valid driver's license, ability to lift 50 pounds, car for travel between sites, and a strong focus on customer service.

Qualifications

• 1-3 years of experience in similar role.
• A+ Certification preferred.
• Experience troubleshooting and repairing desktop and laptop hardware.
• Experience with re-imaging software a must, SCCM experience preferred.
• Excellent communication skills.
• Ability to lift 50 pounds and to stand for a long period of time.
• The candidate must have a car, as this position requires travel between location and the transportation of equipment.
• A valid driver's license and proof of vehicle insurance will be required.
• Legally authorized to work in the US without sponsorship.
• Must demonstrate a "can-do" attitude.

Responsibilities

• Provide on-site technical assistance to client.
• Troubleshoot and repair desktops and laptops.
• Perform software re-imaging to ensure systems are fully functional and secure.
• Collaborate with team to maintain professional client presence.

Skills

Customer service

Teamwork

Communication skills

Problem solving

Education

A+ Certification

Tools

SCCM

Software imaging

Job description

Job ID: 2026-5057

Type: Regular FTE

Client & Job Location : Location

US-WI-Milwaukee

Responsibilities

Sentinel is seeking a Customer Engineer to join our team and provide on-site technical assistance to our customer. The ideal candidate will have experience troubleshooting and repairing desktops and laptops, performing software re-imaging, and ensuring systems are fully functional and secure. We are looking for someone who delivers exceptional customer service, works collaboratively within a team, and maintains a professional presence at client location. This is a full-time, on-site position based at our client site in Milwaukee, WI.

Qualifications

• 1-3 years of experience in similar role
• A+ Certification preferred
• Experience troubleshooting and repairing desktop and laptop hardware
• Experience with re-imaging software a must, SCCM experience preferred
• Excellent communication skills
• Ability to lift 50 pounds and to stand for a long period of time
• The candidate must have a car, as this position requires travel between location and the transportation of equipment
• A valid driver's license and proof of vehicle insurance will be required
• Legally authorized to work in the US without sponsorship
• Must demonstrate a "can-do" attitude

We focus on candidates that display our "ACE" factor - Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.

Compensation:

$45,000-$60,000 annually

What you get:

• Medical, Dental, Vision, 401K, 529, Life Insurance, Income Protection Short and Long-Term Disability, Medical and Child/Elder Care, Flexible Spending Account Plans, Family Planning Benefits, Financial Education, Identity Theft Protection and Assistance, Legal Services, Employee Assistance Program, Two weeks' vacation, additional paid time-off for Personal and Sick, certification and hands-on training, and employee discount for product services and entertainment.

Overview

MOTIVATED.....make IT happen!

Sentinel Technologies, Inc. has been rated a top workplace every year since 2012!

About Us:

Sentinel delivers solutions that can efficiently address a range of IT needs - from security, to communications, to systems & networks, to software applications, to cloud and managed services; all of which include our staffing solutions for our clients. Since 1982, Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of today's global technology leaders including Cisco, Dell, VMware and Microsoft. Sentinel services customers both nationally and internationally with primary support operating centers in Downers Grove (HQ), Chicago, and Springfield, IL; Phoenix, AZ.; Lansing, and Grand Rapids, MI; Milwaukee, WI; and Denver, CO.

If you are MOTIVATED... you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, foster growth through certification and hands-on training, and values a team-oriented culture with rewards based on impact!

If you share our passion about what technology can do and want to be part of a top workplace environment - we'd like to have you join our team. Learn more at www.sentinel.com/careers.

As part of Sentinel's employment process, candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted.

Sentinel is proud to be an equal opportunity employer including disability and veterans. In accordance with Title VII and state regulations, all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, marital status, pregnancy, genetics, disability, military, veteran status or any other basis protected by law.

If you are an individual with a disability and need assistance in applying for a position, please contact [e-mail].

The "Know Your Rights" Poster is available here

https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

Sentinel EEO Policy Statement is available here.

https://www.sentinel.com/about/diversity