Customer Engineer

Applied Materials, Inc.; Austin (TX); On-site; USD 50,971 - 70,257; Full time

Job summary

Applied Materials, Inc. in Austin, TX is seeking a Field Service Engineer [Customer Engineer] to install, maintain, and upgrade customer equipment onsite.

You will perform basic diagnostics with support from senior engineers, collaborate with customers on roadmaps, train junior engineers, and conduct preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Travel up to 25% and relocation is eligible.

Qualifications

• Associate degree, military technical training, field service experience, or trade certification.
• 4-7 years in semiconductor or equipment support industries.
• Strong mechanical, pneumatics, hydraulics, electronics, vacuum, or thermodynamics aptitude.
• Good communication and proficiency with MS Office.

Responsibilities

• Install, maintain, and upgrade customer equipment.
• Apply basic diagnostic techniques with guidance from senior engineers.
• Collaborate with customers to understand roadmaps and business challenges.
• Train and mentor junior Field Service Engineers.
• Perform preventative and corrective maintenance on complex systems.
• Coordinate with customers to ensure smooth operations and service quality.
• Fulfill additional duties as assigned.

Skills

Mechanical aptitude

Pneumatics

Hydraulics

Electronics

Diagnostics

Communication

Driver's license

Education

Associate degree

Military technical training

Trade certification

Tools

Digital multimeters

Hand tools

Job description

Field Service Engineer [Customer Engineer]

Location: Austin, TX

Salary: $37.00 - $51.20

Time Type: Full time

Employee Type: Assignee / Regular

Travel: Yes (25% of the Time)

Relocation Eligible: Yes

Responsibilities

• Install, maintain, and upgrade customer equipment.
• Apply basic diagnostic techniques to assess equipment and address technical issues, with assistance from Senior Field Service Engineers.
• Collaborate with Senior Field Service Engineers and/or the customer to understand roadmaps, process flows, inflection points, requirements, and business challenges.
• Train and mentor junior Field Service Engineers.
• Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems.
• Coordinate and communicate directly with customers to ensure smooth operations and exceptional service.
• Fulfill additional duties as assigned.

Qualifications

• Completion of an Associate degree, military technical training, field service experience, or trade certification.
• 4-7 years of work experience in the semiconductor industry or other equipment support industry.
• Advanced mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, and/or thermodynamics.
• Strong knowledge of hand tools and their appropriate usage, including digital multimeters.
• Effective written and verbal communication skills.
• Basic knowledge of Microsoft Excel, Word, and PowerPoint.
• Possession of a valid driver’s license and the ability to obtain a passport if travel is required.
• Ability to meet all on-site requirements, including safety, environmental guidelines, and COVID-19 protocols.

Physical Requirements

• Extensive walking and standing for extended periods of time.
• Working in tight spaces, including bending, squatting, twisting, kneeling, and reaching.
• Lifting up to 35 lbs.
• Distinguishing between colors.
• Working with electricity.
• Operating in environments with noise that may be difficult for individuals with sensitivity to noise.
• Use of hand and power tools.
• Working in a clean room, requiring appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.

Employment Details

• Time Type: Full time.
• Employee Type: Assignee / Regular.
• Travel: 25% of the time.
• Relocation Eligible: Yes.

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.