Customer Engineer

Applied Materials, Inc.; Lehi (UT); On-site; USD 50,971 - 70,257; Full time

Benefits offered by this job

Relocation assistance

25% travel

Job summary

Applied Materials, Inc. in Lehi, UT is seeking a Field Service Engineer (Customer Engineer) to install, maintain, and upgrade semiconductor equipment.

You will serve as the direct liaison with customers and work with senior engineers to address technical challenges. Role includes preventative and corrective maintenance across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems, plus mentoring junior engineers and collaborating with customers on roadmaps and processes.

Qualifications

• 4–7 years of semiconductor equipment field service experience.
• Associate degree or military technical training or trade certification.
• Strong mechanical aptitude with pneumatics and hydraulics.
• Valid driver’s license and willingness to travel 25%.

Responsibilities

• Install, maintain, and upgrade customer equipment.
• Apply basic diagnostic techniques to assess equipment with senior engineer support.
• Collaborate with senior engineers and customers to understand roadmaps and requirements.
• Train and mentor junior field service engineers.
• Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems.
• Coordinate and communicate directly with customers to ensure smooth operations.
• Fulfill additional duties as assigned.

Skills

Mechanical aptitude

Diagnostics knowledge

Communication skills

MS Office familiarity

Education

Associate degree or technical training

Tools

Digital multimeters

Hand tools

Diagnostics tools

Job description

Job Overview

Applied Materials is a global leader in materials engineering solutions that enable the manufacturing of semiconductor and display chips. We are seeking a Field Service Engineer (Customer Engineer) who will serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment.

Salary and Location

Salary range: $37.00 - $51.20 per hour. Location: Lehi, UT.

Role Responsibilities

• Install, maintain, and upgrade customer equipment.
• Apply basic diagnostic techniques to assess equipment and address technical issues, with assistance from senior engineers.
• Collaborate with senior engineers and the customer to understand roadmaps, process flows, inflection points, requirements, and business challenges.
• Train and mentor junior field service engineers.
• Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems.
• Coordinate and communicate directly with customers to ensure smooth operations and exceptional service.
• Fulfill additional duties as assigned.

Minimum Qualifications

• Completion of an associate degree, military technical training, field service experience, or trade certification.
• 4–7 years of work experience in the semiconductor industry or other equipment support industry.
• Advanced mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, and/or thermodynamics.
• Strong knowledge of hand tools and appropriate usage, including digital multimeters.
• Effective written and verbal communication skills.
• Basic knowledge of Microsoft Excel, Word, and PowerPoint.
• Possession of a valid driver’s license and the ability to obtain a passport, if travel is required.
• Ability to meet all on‑site requirements, including safety, environmental guidelines, and COVID‑19 protocols.

Physical Requirements

• Extensive walking, standing for extended periods, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, working at height.
• Lifting up to 35lb.
• Distinguishing between colors and working with electricity.
• Working in a noisy environment that may be challenging for individuals with sensitivity to noise.
• Use of hand and power tools.
• Use of appropriate personal protective equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.

Additional Information

• Time type: Full‑time.
• Employee type: Assignee/Regular.
• Travel: Yes, 25% of the time.
• Relocation eligible: Yes.
• Salary determination based on location, hire grade, job‑related knowledge, skills, and experience, with consideration of internal equity.
• Compensation may include a bonus and stock award program.

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.